Anton
English, Spanish client support manager, coordinator
- Considering positions:
- English, Spanish client support manager, coordinator, English teacher
- Age:
- 41 years
- City of residence:
- Lviv
- Ready to work:
- Remote
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Personal and Contact Info:
Phone: [
E-Mail: [
City: L’viv, Ukraine.
Core Skills and Competencies.
They are mainly practical and come from my Communication and Interaction with English-speaking and Spanish-speaking clients, natives, and from day-to-day foreign language teaching to Ukrainian/Russian speakers, and with creating supportive environments for them.
The set of skills also varies from regular translation of personal correspondence and inbound/outbound phone calls to various texts for chemical equipment catalogues or documentary films about crime and grime, and about wellness techniques.
Professional Summary.
I have obtained higher education under such specialties as: English teacher, Foreign Literature teacher, Well-Being Specialist.
Working as a Call Manager for New York Cleaning Company, a Patient Care Coordinator for Mega Aid Pharmacy, and as a Front Desk Assistant with Foot and Ankle Clinics of Seattle, Kent, etc., I enhanced my vocal characteristics. I have a list of practices that helps me make it deeper and more trustworthy which is important in a multitasking and dynamic environment.
I have worked as a teacher, as a volunteer, as a client support representative, and as a translator.
Language proficiency: English - advanced, Spanish - intermediate, German (6 years in high school) - below intermediate. Ukrainian and Russian – native speaker.
Experience:
April 2024 – Now.
Just-School English Teacher.
Online Video-Call Teaching, more than 30 classes per week. More than 100 classes a month. Connecting to different types of personalities, establishing rapport effectively, always looking for personal context, integration, and motivation. Personal approach and friendliness are my key elements for its success.
March 2024 – October 2024
Front Desk Assistant for Seattle, Everett, Kent, Redmond Advanced Foot and Ankle Clinics.
Inbound/Outbound calls, sorting out clients’ requests, insurance-related consultations, scheduling appointments with a podiatrist, working with ZocDoc, ModMed-related products.
November 2022 – August 2023
Patient Care Coordinator for Mega Aid New York Pharmacy
and for the Non-Emergency Medical Transportation hub ‘Sentry’.
The most important skills: multitasking and multilingual communication: English and Spanish, including Russian-speaking patients from NYC.
March 2022 – June 2022.
Refugee Coordinator at L’viv Railway Station, other projects (Volunteer).
During the initial stage of the full-scale invasion, it seemed almost impossible not to be overwhelmed with the influx of internally displaced people. Sorting out their problems and needs was top priority: looking for lodgings, shelter, temporary relief or immediate abroad transportation.
It was necessary to coordinate aid and relief projects from the international partners. English-speaking volunteers were of high demand.
I developed there my multitasking competencies, flexible thinking, translation/oral translation skills, and also lots of endurance.
January 2022 – January 2024.
Freelancehunt Translator and Project Copywriter.
Freelance Translation Projects, mostly documentaries related to crimes in the USA, criminal minds psychology, and well-being practices.
I completed more than 30 successful projects (8 on the site, 24 - off the site – with my frequent customers). Translated: from RU to ENG; ENG to RU/UKR; ENG to ESP (twice).
November 2021 – January 2022.
Call Manager for NY Carpet Cleaning NYC, New York.
Receiving phone calls, working with clients on their requests and needs. Order pricing (instant quoting), multitasking, versatility, and personal approach were required.
Professional client support, training and enhancing of soft skills, along with politeness and friendliness in order to be able to hold a client on the line as long as you search for any necessary information to raise their interest by responding to any question whatsoever – those skills came as very useful in the future.
February 2014 – June 2015.
Freelance Translator for Sievierodonetsk Chemical Unstandardized Equipment Plant.
Short-deadline translation jobs of chemical equipment catalogues for various clients in chemical, oil and gas, metallurgical companies from all over the world.
November 2012 – September 2021.
Translator, Chat Support for Alisa Agency, Sievierodonetsk, Ukraine.
Phone/Video Calls, Personal Correspondence Translation. 8-year English, 1-year Spanish Practice with the natives seeking overseas connection with female clients from Ukraine.
August 2008 – December 2012
Tutor, Personal English Classes for 8-16 years old students.
Working with Speakout, NFE, Gateway textbooks. Individual and Group lessons.
Education:
September 2002 – June 2007
The Horlivka Institute for Foreign Languages where I obtained my above – mentioned Master’s Degrees. I was trained there in Advanced English Philology, Native-Accent Pronunciation, and English Teaching Methods. School Internship and Advanced Psychology also took place.
More info about me.
Hobbies and interests:
yoga, fitness, cycling, meditation, literature, written storytelling, alternative psychology and nutrition, tennis, learning more foreign languages.
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