Артем
Team leader
- Age:
- 35 years
- City:
- Kyiv
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$40000
Team lead
Work experience
Employer: B2B Soft Inc., eHopper project
Dates: 09.2020 – 02.2022
Position: independent support associate contractor
Duties:
technical and client support for an eHopper cloud software
handling incoming requests from clients
software and card terminals setup on customer side (remotely)
trainings for a new clients and agents
dealing with issues on the client side
communication with dev, qa, sales teams
hardware and software troubleshooting
back-office tasks
handling internal reports
Employer: Outsourcing contact-center “Contactis”, WizzAir project
Dates: 04.2016 – 07.2020
Position: supervisor, project manager deputy
Duties:
agents group work organization (10-25 people)
interviews with newcomers and onboarding process
agents' training's
KPI control
work schedule control
quality control
orders, tickets, and call processing
data processing
payments control (Wirecard, Adyen and others)
back office tasks
reporting
maintaining and filling an internal knowledge base
Employers: several companies, including Global Logic, DEKS, Mobox, SEA, PC “Networks and systems”
Dates: 2011 – 2016
Positions: team lead, technical specialist
Employer: NPC "Ukrenergo"
Dates: 11.2007 – 07.2011
Position: leading engineer, team leader deputy
calculation and control of a high-voltage power network modes and it high and low voltage equipment
data gathering for a planning of a high voltage equipment renovation schedule
projects reviewing and data check
reporting
Languages knowledge
English: upper-intermediate
Russian: native
Ukrainian: native
Education
2004 – 2010
University: National Technical University of Ukraine «Igor Sikorsky Kyiv Polytechnic Institute»
Specialty: engineer
08.2010 - 04.2011
University: «KROK»
Speciality: project manager
Courses, certificates etc.
By request
Additional information
Remote work: yes
Relocation: yes
Business trips: yes
Driver’s license: “B”
Family status: single
Children: yes
Hobby: skiing, tourism
Contacts
Dmytryn Artem
15.05.1988
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Дмитрин Артём Руководитель группы/отдела/клиентская и техническая поддержка $40000 Опыт работы Компания: B2B Soft Inc., проект eHopper Стаж работы в компании: 09.2020 - 02.2022 Должность: асошиэйт...
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Дмитрин Артем 1500000 UAH Керівник групи/відділу Досвід роботи Роботодавець: B2B Soft Inc., проект eHopper Стаж роботи в компанії: 09.2020 - 02.2022 Посада: вільний контрактор з технічної та клієнтської...
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