Артем

Dmytryn Artem

$40000

Team lead

Work experience

Employer: B2B Soft Inc., eHopper project
Dates: 09.2020 – 02.2022
Position: independent support associate contractor
Duties:
 technical and client support for an eHopper cloud software
 handling incoming requests from clients
 software and card terminals setup on customer side (remotely)
 trainings for a new clients and agents
 dealing with issues on the client side
 communication with dev, qa, sales teams
 hardware and software troubleshooting
 back-office tasks
 handling internal reports

Employer: Outsourcing contact-center “Contactis”, WizzAir project
Dates: 04.2016 – 07.2020
Position: supervisor, project manager deputy
Duties:
 agents group work organization (10-25 people)
 interviews with newcomers and onboarding process
 agents' training's
 KPI control
 work schedule control
 quality control
 orders, tickets, and call processing
 data processing
 payments control (Wirecard, Adyen and others)
 back office tasks
 reporting
 maintaining and filling an internal knowledge base

Employers: several companies, including Global Logic, DEKS, Mobox, SEA, PC “Networks and systems”
Dates: 2011 – 2016
Positions: team lead, technical specialist
Employer: NPC "Ukrenergo"
Dates: 11.2007 – 07.2011
Position: leading engineer, team leader deputy

 calculation and control of a high-voltage power network modes and it high and low voltage equipment
 data gathering for a planning of a high voltage equipment renovation schedule
 projects reviewing and data check
 reporting

Languages knowledge

English: upper-intermediate
Russian: native
Ukrainian: native

Education

2004 – 2010
University: National Technical University of Ukraine «Igor Sikorsky Kyiv Polytechnic Institute»
Specialty: engineer
08.2010 - 04.2011
University: «KROK»
Speciality: project manager

Courses, certificates etc.
By request

Additional information

Remote work: yes
Relocation: yes
Business trips: yes
Driver’s license: “B”
Family status: single
Children: yes
Hobby: skiing, tourism

Contacts

Dmytryn Artem
15.05.1988
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