Микита

Nikita Kileev Nikita Kileev
Customer Support Kyiv, Ukraine

Representative [open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)

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I excel in delivering exceptional customer care and support, leveraging
Skills
my strong interpersonal skills to provide outstanding service and
effectively resolve customer issues. Notably, as a CSR, I maintained 1
minute response time in all chats with a team average of 2 minutes, and
processed 30-50 unique clients per 8-hour shift with a team benchmark
of 27 unique clients per shift. Through my experience, I have honed my
organizational and problem-solving abilities, consistently implementing
strategies that streamline operations and enhance efficiency. I have
demonstrated proficiency in consultative selling, fostering lasting client
relationships, and consistently exceeding sales targets. As I continue to
grow professionally, I am actively developing my multitasking skills and
cultivating my leadership capabilities with a focus on pursuing
managerial roles.

English: C1

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Livingston Research / Order Manager
Experience
September 2019 – May 2023, Kyiv/Lviv

Started working as a Customer Support Representative. Was assisting
customers in placing new orders, and solving issues with past and
ongoing orders via chat. Gained a promotion to Order Manager
position on 09/22. Was managing the order completion process,
assisted the freelancers, resolving any issues from the production side.

MasterZoo / Store Manager
February 2018 - August 2019, Kyiv

Started as a seller. Consulted the clients regarding the store goods, and
operating sales procedures. Gained a promotion to Store Manager on
01/19. Was monitoring the sales, improving conversion, training
employees and conducting onboardings for the new employees.

Silver Fox / Sales Manager
September 2017 - January 2018, Kyiv

Was consulting existing clients about the financial market, making sales
to new clients via phone calls, and expanding the customer base.
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National Aviation University / Bachelor
Education
September 2013 – May 2017, Kyiv

Biomedical Engineering course.