Михайло

MYKHAILO MAKAROV I respect other people's opinions, I make compromises, but I know how to defend my own
vision.

Work experience
Support Engineer tier 2 Feb 2022 - May 2023
Ciklum, Dnipro
‑ Resolving the tickets that are escalated from tier 1 engineers
‑ Provide servise to customer managers
Personal ‑ Improving the product by finding and idetifying bugs and fixing it with the R&D Team

Address Support Engineer tier 1 Aug 2021 - Jan 2022
Dnipro Ciklum, Dnipro
Phone number ‑ Processing incoming tickets
[open contact info](look above in the "contact info" section)
‑ Presenting company's service to the customers
Email ‑ Resolving the incidents
[open contact info](look above in the "contact info" section)
Date of birth Driver Apr 2020 - Aug 2021
16-09-1991 Dnipro
Place of birth Compiled optimal and safe travel routes. Transported passengers safely. Provided car
Dnipro
maintenance
Gender
Male Real Estate Sales Manager Feb 2019 - Mar 2020
Nationality Soglasie, Dnipro
Ukrainian ‑ Meetings with customers to build a client base
Marital status ‑ Advise clients on market conditions, prices, mortgages, legal requirements and related
Married
matter
Driving licence
B ‑ Guiding clients throughout the entire process of deal
‑ Act as an intermediary in negotiations between buyers and sellers

Interests Chocolate masterclasses manager Jan 2018 - Nov 2018
AVK Confectionary, Dnipro
Singing (I can perform "Lose Yourself" or
Created a completely new project from scratch on the basis of the company's branded
other Eminem hits) store ‑ chocolate masterclasses. The purpose of this project was to teach children how
Organizing local electronic music events the chocolate made and show them that it can be fun
(15-20 per year)
Specialist of the development department Jan 2016 - Dec 2017
Hiking AVK Confectionary, Dnipro
Philosophy & Psychology ‑Tour guide on a chocolate factory. I showed and told to the guests of the factory every
Architecture & Urbanism technical process and secrets of chocolate borning. Increased the total number of
excursions from 20 per week to 36 per week
Skills ‑ Created and hosted different corporate ivents such as new year selebration, company
birthday, day of the city company march, etc
Jira service desk
‑ Increase the influence and recognition of the brand in general throughout the country
CRM
Windows
Microsoft Office Education and Qualifications

Languages Bachelor Sep 2008 - Jun 2013
Dnipro State Agrarian University, Dnipro
Russian Mechanical Engineer ‑ Farm Engineering Faculty
Ukrainian
English
Courses
JavaScript courses Dec 2019 - May 2020
SkillUp School
This courses included learning
- html
- css
- javascript