Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/9920401

Work experience

Technical support (2nd line)

from 04.2022 to 08.2023 (1 year 4 months)
3Shape, Київ (IT)

-identifying and resolving SW and HW issues our customers faced with;
-working with bat files;
-increasing customer’s systems performance (proceeding windows updates, SW updates, updating drivers, configuring graphic card, etc.);
-taking care of replacement/repair procedures;
-reporting bags to developers;
-following Hipaa rules and terms;
-checking HW device conditions by cross-check procedures and running HW tests;
-working with dongle license subscription;
-working with SQL databses;

ERP implementation agent

from 10.2021 to 02.2022 (4 months)
Nextiva, Київ (IT)

-setting up new accounts with Nextiva service;
-enabling various mobile features (SMS, conference rooms, voicemail to text, etc.);
-creating fax accounts;
-working with Hipaa compliance;
-provisioning desk phones;
-changing the caller ID for outbound calls;
-taking care of porting the toll/local phone numbers;
-setting up phone menu greetings;

Education

НАУ

Міжнародна економіка, Київ
Higher, from 2017 to 2021 (4 years)

Knowledge and skills

Language proficiencies

• English — advanced
• Ukrainian — fluent
• Russian — fluent
• German — beginner