Zone3000, IT-компания
Вакансия от 17.07.2017

Technical Support Expert

Компания:
Zone3000, IT-компания   
Город:
Харьков
Вид занятости:
полная занятость
Требования:
Опыт работы от 2 лет

Описание вакансии

Technical Support Expert or Customer Service Technical Expert will contribute to keeping the customers happy and satisfied with the provided services, while bringing a positive representation of the company into the forefront, which is necessary to ensure customer loyalty.

You will interact with customers on technical questions/issues/complaints related to our products and services as well as be a resource and escalation point on technical questions for internal customers.

Responsibilities:

  • Provide excellent customer service through Helpdesk and chat in timely and accurate manner
  • Process and resolve client’s technical issues that are beyond Customer Support Representatives area of expertise
  • Setup, maintain and monitor dedicated servers and VPS ordered by clients as well as provide direct technical assistance to clients on these services via Helpdesk and chats
  • Troubleshoot and investigate global technical issues our internal systems/servers may have (shared, reseller servers, etc.) and resolve them within the area of expertize
  • Report bugs/issues found in our systems/servers to the corresponding personnel in accordance to internal procedures
  • Pass client’s feedback on our services/products/support to the corresponding personnel and escalate when required
  • Suggest ways to optimize technical processes/procedures to make them more effective and easier both for clients and the Team
  • Perform deep technical investigations of issues escalated by СSRs and troubleshoot technical issues with clients directly when required
  • Collaborate with other departments to help solving technical and procedural tasks and providing technical support on our products and internal tools managed by technical team

Requirements:

  • Hands on experience with UNIX/LINUX
  • Experience in cPanel and/or other hosting control panels
  • Upper-Intermediate or higher level of written English
  • LAMP experience
  • Troubleshooting experience
  • Networking experience
  • Customer service experience
  • Excellent communications skills
  • Scripting experience
  • Ability to multi-task
  • Strong focus on self-education and self-motivation, team player with keen desire to help others

Nice to Have:

  • Previous education in the field of English language and/or IT

We offer:

  • Competitive salary
  • Full benefits package
  • Continuous professional competencies development and professional growth opportunities (free external and internal professional trainings)
  • Free English lessons in the company office
  • Challenging work in international professional environment

Position is open in Kharkiv and Lviv offices. We offer Relocation bonus for those who would like to move from other cities.

Please send your CV marked as «Technical Support Expert» preferably with salary expectations to e-mail: [отправить резюме]

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