Wirex

Вакансия от 13 июля 2018

Customer Support Agent

Компания:
Wirex  
IT; 50–250 сотрудников
Город:
Киев
Вид занятости:
полная занятость, готовы взять студента
Требования:
высшее образование

Описание вакансии

If you are a well organized and highly motivated person with excellent communication skills. If you are ready to approach every new challenge with great enthusiasm and you want to be a part of a creative innovative team, then we are waiting for you!!!

Requirements:

  • Honesty, motivation.
  • Ready to work morning/day/night shifts.
  • Very customer oriented.
  • Most polite person ever, able to handle emotions in every situation.
  • Capable of working under pressure and handling clients with a negative attitude.
  • Confidence in English (upper-intermediate/advanced) should be able to handle live conversations fluently.
  • Able to understand clients' issues, questions and figure out the best-fit solutions;
  • Team player, not afraid of asking questions and share the ideas.
  • Fast learner and flexible for changes.
  • Highly organized and self-disciplined.

Responsibilities:

  • Provide the first line of support to our users through the chat.
  • Understand customers problems and offer a perfect solution to their unique needs.
  • Address customers issues.
  • Provide consultative advice to customers related to usage of Wirex product.
  • Be ready to accumulate feedback from our customers and share the product improvement ideas.

Would be a plus:

  • Have previous experience in customer service or technical support.
  • Are familiar with Zendesk (or another ticket system) and Atlassian products.
  • Have native speaker communication experience.
  • Passionate about bitcoins and blockchain technologies.

Wirex offers you:

  • Career and professional growth at an innovative FinTech company.
  • High professional and creative working environment.
  • Great office in a business centre on Pechersk.
  • English classes with a native speaker.
  • 20 business days of rest, paid sick leaves.
  • Birthdays present from the company.
  • Fun corporate events.
  • Free lunches.
  • Tea, coffee, fruits, and cookies are prepared for you in the office.

*Join Wirex Limited and be a part of something extremely awesome!!!

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