Fircroft Ukraine LLC

Вакансія від 22 липня 2019

Employee support specialist (HR)

Fircroft Ukraine LLC Агенція
Пошук персоналу, HR; 250–1000 співробітників
Контактна особа:
Мария Хмарук
Показати телефон
Інші країни
Вид зайнятості:
повна зайнятість
досвід роботи від 1 року

Опис вакансії

The Employee Support Specialist acts as a first point of contact for employees and HR staff on queries regarding, but not limited to, compensation, benefits, HR policies, procedures and HR Information Systems (HRIS). He/she resolves the request per the established procedures and is responsible for providing accurate responses and timely turnaround for all queries.


• Provide rapid, high quality and validated responses to all queries and request from employees, managers, HR function as well as other functions

• Create a positive customer support experience through problem understanding, communicating promptly on progress and engaging customers with a courteous and professional service attitude

• Take ownership for queries and be responsible for case opening and closure (end-to-end and provides a first and final point-of-contact for the employee/manager initiating the query

• Coordinate internally per defined procedures and use HR knowledge management tools to respond with resolutions, quickly and accurately within the established service level agreements and KPIs

• Deliver data analytics to create insight on employee queries and development of recommendations/action plans to improve overall employee support and satisfaction

• Participate in the implementation/roll-out of any new campaigns, initiatives, policies etc. as part of global or local strategy etc


• Minimum 1−2 years' experience in Human Resource or Employee Support roles

• Strong proficiency in Microsoft Office (Excel, word, PowerPoint, etc.)

• Excellent command of English required (verbal and written)

• Additional languages (e.g. Mandarin, French, Arabic, etc.) are highly desirable

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