WiserBrand

Гаряча вакансія

Customer support representative

12000 грн. И выше

Компанія:
WiserBrand
IT; 10–50 співробітників
Місто:
Харків
Місце роботи:
провулок Мар'яненка, 4; 0,4 км від центру
Вид зайнятості:
повна зайнятість, готові взяти студента

Опис вакансії

Hey, are you keen on taking care of others and good at problem solving?

If so, then you’re the one we’ve been looking for ;)

Join our ranks of customer support heroes!

We are in the process of building a product team for our US client — a large-scale eCommerce company.

WiserBrand is providing development, quality assurance, business analysis, project management and customer service.

Requirements:

  • English level Upper Intermediate +

A big plus if you have:

  • Relevant working experience;

Responsibilities:

  • Taking care of customers, contacting them via phone, chat and email;
  • Ensuring the best quality of service;
  • Using CRM systems;
  • Collaborating with the development, quality assurance and claims departments;
  • Working evening shifts (from 15:00 to 24:00 Ukrainian time — taxi expenses will be compensated).

We offer:

  • Managing your taxes and helping with accounting;
  • A competitive salary, frequent performance reviews and annual bonuses;
  • Paid training and career growth opportunities;
  • A spacious office located in the very center of Kharkiv (Istorychniy Musei);
  • 18 business days of paid vacation and sick leave;
  • Possible business trips abroad;
  • Creative and friendly team of IT specialists;
  • We’re always stocked up on snacks and coffee, free lunches on Fridays;
  • Regular team building events, birthday celebrations.

About us:

We`ve started 3 years ago as a small firm providing SEO and SMM services to the US- and UK-based clients. Eventually we grew into an IT outsourcing company fully equipped to offer development, digital marketing, customer support, and outstaffing projects for clients all over the globe. We have 2 offices here in Kharkiv, with about 90 people working for us in total.

We’re always excited to welcome new professionals in and strive to grow together as a team.


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