Clario Tech

Вакансія від 17 вересня 2020

Customer support representative (German)

Clario Tech
IT; 250–1000 співробітників

Луцьк, вулиця Словацького, 7.
0,2 км від центру · На мапі

Повна зайнятість, дистанційна робота, готові взяти студента, готові взяти людину з інвалідністю.

Опис вакансії

We are Clario, a consumer-focused cybersecurity company on a mission to change an industry. Over 800 professionals, including 600 digital security experts with the one common goal — make digital security simple for all. We’re here to create a next-generation digital security solution with a human touch. We combine the latest advances in digital security with tech experts on hand 24/7 to help our customers where technology fails.

Join us — and help people take back control over security and privacy of their online lives.

Role

Clario Customer Services is looking for an enthusiastic Customer Support Representative (German) to work on providing world class support around the globe!

What you will be doing:

  • Support and provide world-class customer service via phone, chat or helpdesk;
  • Identify and assess customers' needs to achieve satisfaction;
  • Handle and resolve customer complaints;
  • Troubleshoot software-related issues on Windows/MacOS;
  • Provide fast feedback about the software issues.

What you need for this position:

  • German Level — Intermediate (B1+);
  • Experience in application troubleshooting and multi-tasking skills;
  • Strong problem solving and research skills;
  • Ability to learn and adapt fast;
  • Stress tolerance and decision-making;
  • Ability to work in team
  • High ability to demonstrate and present our solutions to technical and non-technical audiences;
  • Driven and motivated mindset;

What nice to have:

  • Experience in maintaining and configuring Windows/MacOS;
  • Peripheral devices setup;
  • System administrator, software engineer or technical support experience as well as technical certification — will be a great plus!

What we offer for your success:

  • Comfortable work conditions

Because of quarantine, there has been provided a remote work at Clario. Once the quarantine is finished, all the employees are to return to a traditional office environment.

We offer a very warm and friendly working environment with flexible working hours. Cozy office space has a convenient location and is equipped with necessary things for comfortable work. Kitchen and huge play zone. 20 business days of paid vacation and 12 business days of paid sick leave per year. Relocation bonus for candidates from other cities. Corporate transfer in the night time.

  • Sport, healthcare and other events

Medical insurance and health protection programs. Different sports activities and discounts for the gym. Movie nights, other corporate events

  • Growth and development

Continuous professional development and growth opportunities. Challenging work in an international environment. External and internal professional training and certifications. English classes and corporate library in the company office. Internal promotion system gives everyone the opportunity to move up the career ladder.

We are not just a company, we are Clario! We put the customer at the heart of all that we do, we challenge our limits, create a difference, take responsibility and achieve our best together!

To apply please send your CV with a detailed description of your career, experience, skills, and projects. If you are interested in this position, but you are a citizen of another country, you must have a work permit in Ukraine. If you have one, please indicate it in your CV or cover letter. Otherwise, unfortunately, your application will not be taken into consideration. We guarantee the privacy of any received information.

LET’S GO TOGETHER!


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