Вакансія від 2 серпня 2020

Billing Specialist

IT; 50–250 співробітників

Київ, вулиця Льва Толстого, 57.
2,2 км від центру · На мапі

Повна зайнятість. Досвід роботи від 1 року. Вища освіта.

Опис вакансії

Nextiva is an innovative US IT company providing cloud-based communication services that are currently used by thousands of businesses. We strive to be the best of the best across multiple technology channels — UCaaS and SaaS.

We are a global team of about 1,000 members and are the fastest-growing privately held cloud communications provider in the US. We are looking for amazing people, like you, to join our team in Kyiv.

Currently, we are hiring Billing Specialist , who will be working with internal and external customers to perform various billing and other AR-related functions to support the Nextiva’s billings operations processes.

Main Responsibilities:

  • Create invoices and credit memos to customer accounts
  • Assist customers with billing questions and resolve billing issues
  • Process product returns and issue credits for cancellation
  • Research and respond to customer credit card disputes
  • Maintain detailed logs of customer interactions
  • Answer inbound phone calls and instant messages
  • Support Nextiva’s ticketing system
  • Provide back-up customer support for other positions as needed
  • Receive and post incoming payments
  • Monitor Accounts Receivable Aging for all overdue accounts
  • Process credit applications and set customers up on invoicing
  • Communicate with customers with delinquent accounts via email and in person by phone, and attempt to secure payment to settle open accounts
  • Work with internal customers in other departments as needed
  • Research discrepancies and help to settle disputes
  • Record information about the financial status of customers and status of collection efforts
  • Order service disconnection (disable) of accounts as necessary
  • Determine late fees for delinquent accounts per Company guidelines
  • Update customer account information to include change of address, payment information or contact information
  • Send customer copies of invoices upon request
  • Perform other billing or accounting tasks as assigned

Position Requirements:

  • Advanced English (both written and oral)
  • Exceptional Excel Skills and general computer literacy
  • Basic accounting and bookkeeping background
  • Excellent multi-tasking and communication skills;
  • Bachelor’s degree (students are considered);
  • Ability to work both independently and in a team setting with minimal supervision

Will be a great plus:

  • Prior experience in Billing or in a customer-facing role;

We Offer:

  • Great opportunity to work and build a career in international environment
  • Competitive salary;
  • Health insurance upon probation;
  • Career growth and development opportunities;
  • Continuous internal training programs;
  • Friendly atmosphere and professional team.

Send your CV and cover letter now and join our amazing team!

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