Customer Support Specialist

UTECH — a SaaS product company, offering innovative technologies that empower industry-leading logistics and transportation companies with the ability to support and maintain business growth. Among our projects, you can find, GPStab ELD, UTECH TMS, etc. UTECH is an exceptional, well-established company with a team of professionals who are always eager to support you and now you have a great chance to join our family-type company with a friendly atmosphere because we’re currently looking for a UNIQ TMS Support Specialist.

Required Skills and Experience

• Fluent in English — Upper-Intermediate level and higher (B2+)
• Schedule: Monday- Friday (16:00 — 01:00);
• Multitasking
• Ability to learn fast
• Ability to work in a high-paced environment
• Problems solving
• Team player
• Good diction
• It will be good if you have experience in a call center

Responsibilities

• Answering phone calls from clients daily;
• Entering information about the request to the FreshDesk dashboard with details and precision;
• Collecting valuable information from the customer during the call.
• Communicate crustal errors and bugs to the management team immediately.

What will you get with UTECH?

• Health Coverage (gym, medical insurance, yoga, dentist, etc.)
• Technical Growth compensation (training, meet-ups, conferences, etc.)
• PTO and paid sick leave
• Life Event Bonuses
• Exciting team building
• Regular performance reviews
• Free English courses, which are paid for by the company
• Game & lounge zones (ping-pong, table football, etc.).
• Accounting as a service
• Memorable anniversary presents
• Ability to work in a successful company
• Convenient office location
• Experienced colleagues who are ready to share knowledge
• Friendly atmosphere, care for the comfort of specialists
• Tea and coffee in the office, at the expense of the company

If you are interested in your job, please send your CV in English