Call center operator (with knowledge of English and Spanish)

Remote job offer.

The Allied Health team is looking for a call center operator who speaks fluent English, / + Spanish or Chinese, a quick learner team player with a high level of communication skills and ability to work with people.Our candidate should be able to understand main points in the CRM program, confident computer user, great with making priorities and time management. We are onboarding responsible professionals with strong self-organizational skills.

The company’s area of activity is connected with health insurance services. Our clients are located in the USA, New York. Primary responsibility involves scheduling of in-preson visits with insurance members. Main responsibilities of our operators are contacting members, explaining the purpose of the visits, and scheduling a convenient day/time of the visit.

Main duties:

1. Scheduling appointments (daily outbound phone calls to make appointments with our patients).
2. Working with a CRM system.
3. Assisting our Health Coaches with confirmation and rescheduling appointments.
4. Assisting the head of the call center with administrative tasks.

Basic requirements:

1. Fluent in English / + Spanish or Chinese .
2. Confidence in using a PC.
3. You must have a PC with a good microphone and stable internet connection.
4. Ability to multitask and manage time effectively.
5. Responsibility and diligence.
6. Team player.

Work schedule

1. Working days: Monday-Friday (optional — Saturday and Sanday).
2. Working hours:from 9:00 a.m. to 6:00 p.m. New York time (1 hour for lunch break). (16:00—01:00 Kiev time)

About us:

• Salary level depends on the hours worked. Hourly payment on time — 6$ per hour. First month — training + probation period — 5$ per hour. For Chinese speakers — 10$ per hour. First month — training + probation period — 7$ per hour.

• Qualification internal training provided.
• Supportive team that helps at all stages of work.

With us you will get the opportunity for career and financial growth.