Travel concierge agent, Lifestyle manager

Опис вакансії

LTA is searching for a customer-focused Travel Concierge Agent to join our team

Responsibilities:

Handling customer requests email/calls.
- Offline Quotations «Hotels, Flights, Transfers, Sightseeing, Car rental, Trains, Cruises, etc.»
- Tailor Made Packages
- Amendment requests
- Cancellations & waiver requests
- Relocations
- Special requests
- MICE bookings
- Making on behalf online bookings, amendments, cancellations, waivers, etc…
- Report offline confirmed services on the system.
- Reconciling online bookings/Reviewer of errors
- Inbound and Outbound calls to customers and suppliers.
Selling transportations, accommodations, insurance and other travel services.
Cooperating with clients to determine their needs and advising them appropriate destinations, modes of transportations, travel dates, costs and accommodations.
Providing relevant information, brochures and publications.
Book transportation, make hotel reservations and collect payment/fees.
Deal with occurring travel problems, complaints or refunds.
Enhance customer knowledge about the destinations.
Professional writing for reports, letters, emails, and other communications in English and Arabic.
Work is usually 5 days a week (shift-based), but urgent matters may need to be handled 24/7 in exceptional circumstances.

Job Requirements:

Travel agency experience (B2B) 2 years+.
Strong knowledge about the main attraction places in the countries
Ability to meet the targets and the deadlines.
Customer-oriented approach, Clean and professional appearance.
Exceptional communication, presentation skills, strong sales skills and Cool tempered.
B1 / B1+ English profile.
Excellent use of computer system

Conditions:

Work in the office from Monday to Friday from 10:00 to 18:00, after 18:00 remotely online.
Saturday or Sunday on duty.
Official employment
Real perspective of professional and career growth
A comfortable workplace with friendly team
Daily Lunches are included, 2 corporate events