• Зараз переглядає 1 шукач
Astra Go Inc

Customer service representative

  • MS Word
  • MS Excel
  • Комунікабельність
  • Відповідальність
  • Робота з базою даних
  • Ввічливість
  • Робота з клієнтами
  • Інтервʼювання
  • Дотримання дедлайнів
Показати всі навичкиЗгорнути навички

Опис вакансії

Responsibilities:

  • Handling incoming calls from patients/doctors: answering questions, providing necessary information, and assisting in resolving patient problems.
  • Database management: using computer programmes to search and update information in the database.
  • Call routing: collaborating with other departments in the company to resolve customer issues.
  • Collecting and analysing customer feedback to improve customer service and suggest solutions to improve customer satisfaction.

Requirements:

  • Knowledge of English at C1-C2 level (SPANISH, CHINESE are also valuable)
  • DESKTOP for work
  • WORK EXPERIENCE IS NOT REQUIRED (BUT WILL BE AN ADVANTAGE) + WE WILL PAY FOR YOUR TRAINING
  • Availability of a permanent internet connection.
  • Excellent communication skills (oral and written), politeness and tactfulness.
  • Ability to work effectively in a multi-tasking environment and meet deadlines.
  • Knowledge of PC / Excel, Microsoft Word.
  • Ability to remain calm in stressful situations and handle complaints.

What we offer:

  • Cooperation with an international company: you will become part of an organisation with an established system of work and a stable reputation.
  • Streamlined work processes: all stages of work are structured and optimised for your convenience and efficiency.
  • Training and development: the company provides full training and on-the-job support.
  • Remote working: the ability to work from anywhere in the world without having to spend time travelling.
  • Working day (Monday-Friday) from 9 am NY time zone (2 working shifts: 16−21pm and 20−01 pm Kiev).
  • Payment in USD (to be discussed additionally at the interview).
  • Prospects for career growth.

If you are interested and have questions, please send me a private message in telegram — a_nastesius.

Have a nice day, Sincerely Anastasiia


Схожі вакансії

Усі схожі вакансії

Статистика зарплат