Спеціаліст Service Desk

We are looking for a Service Desk specialist to join us at Sii Ukraine. Sii Ukraine is part of Sii Poland — with 7500 specialists, Sii is the largest technology consulting, digital transformation, BPO and engineering services vendor in Poland.

Your tasks:

• Prepare laptop for new employee
• Recover laptop for terminated employee
• Perform troubleshooting
• Perform user support for the current hardware present in our venue
  • Meeting room
  • Printer
  • Auditorium
  • Laptop
  • Smartphone
  • Cabling
  • Headset/keyboard/mouse
• Basic Network support with the help of our network team
• Perform ticket management
• Perform inventory process
• Perform remote support
• Perform order and reception of hardware
• Perform access card configuration
• Find and interact with a local provider or partner for
  • Ordering a laptop
  • Ordering hardware
  • Recycle hardware
  • Install AV equipment
  • Print access card
• Report work done and hours performed to IT management
• Propose technical solution to the local issue reported

Your skills:

• Min. 2−3 years of experience in user support (Apple or Linux workstations)
• ability to be physically present in the office
• experience in IT processes and helpdesk tasks
• English — Upper-Intermediate
• Ukrainian — Upper-Intemediate
• good communicative skills