Dispatcher, Cleaning Operations Coordinator (USA)

A U.S.-based cleaning company is seeking a proactive and highly organized Operations Coordinator who can manage daily workflows, support clients and cleaners, and help improve the efficiency of our operations.

Requirements

• Fluent English (spoken and written) — required
• Clear, polite, and professional communication with English-speaking clients
• Fluent Russian — required
• Laptop (or PC), smartphone, and stable internet connection
• Strong analytical skills, attention to detail, and ability to make quick decisions

Responsibilities

📅 Scheduling

• Create and update the cleaning schedule in our system
• Assign cleaners to appointments
• Handle rescheduling, replacements, and schedule adjustments
• Coordinate communication between clients and cleaners

💬 Communication

• Communicate with clients via text, calls, and email
• Answer questions from clients and team members
• Send payment reminders and booking confirmations
• Clarify service details and pricing

👥 Team Support

• Assist cleaners with questions about schedules, payments, and on-site situations
• Resolve urgent or conflict-related issues
• Maintain internal chats and team documentation

💰 Financial Tasks

• Check and confirm payments from clients
• Prepare payouts for cleaners
• Track outstanding balances and payments
• Work with online payment systems

Working Conditions:

• Schedule: 5 days a week, from 16.00 to 1.00 (Kyiv time) or 9 a.m.- 6 p.m. EST (Florida time)
• Days off are discussed during the interview
• Training: 1−2 weeks, followed by a 1-month internship
• Training pay: $3/hour
• Internship pay: $4−5/hour
• After internship: $6/hour
• Average monthly income: from $1,000 depending on productivity