Customer Support Manager

About us:

AIR Media-Tech is the ultimate space for creators. With over 30 advanced tools and expert support, we help creators grow, monetize, and safeguard their content. For over 15 years, we’ve been empowering creators to expand their reach, boost their income, and scale globally with innovative solutions tailored to their needs.

Our Mission:

Our mission is simple: to help creators thrive, providing innovative tools and strategic insights that fuel growth and monetization. Whether it’s finding hidden growth spots, protecting their content, or tapping into new markets, we ensure that creators' journeys are supported every step of the way. At AIR, we help creators hit their next target and unlock new levels of success.

Responsibilities:

• Communicating with company partners and providing consultations.
• Solving difficult customer issues.
• Developing presentations for partners about the company’s new services.
• Consulting on updates to the rules and new features on YouTube.

Working conditions:

• Remote work format.
• Full-time, 9-hour shifts (including lunch break).
• Working hours fall within 08:00 — 22:00 (both day and evening shifts are possible).
• Approximate mode — 5/2 with floating days off (schedule agreed in advance).

Requirements:

• Experience in working with clients.
• Ability to work with large amounts of data.
• Ability to analyze information and make conclusions about analytics.
• Ability to work with tables and formulas.
• English at Upper Intermediate level.

Preferred Qualifications a plus:

• Experience in a similar position.
• Experience with AI.

Company Values:

• Exceptional expertise — striving to be the best in your field
• Meticulous — delving deep into the client’s business at the client level
• Flexibility — accept change as an integral part of the business
• ROI-oriented — our primary focus is affecting income growth and reducing costs, then everything else.
• Data-driven — data-driven assumptions and decisions
• Appreciation — feedback and recognition: the ability to notice, evaluate, encourage, note, and make adjustments.

The Benefits:

• Quality health insurance.
• Remote work and flexible schedule with work-life balance.
• Financial compensation for language courses.
• Corporate events for you and your family.
• Online and offline team building for your team.
• Vacation leave of 18 work days.
• Paid sick leave.
• Corporate library, lectures, and webinars on various topics.
• Opportunity to participate in volunteer and charitable projects, as well as projects to support the military.
• Gifts for birthdays and special occasions (weddings, Christmas, etc.)

Do you want to be involved in outstanding projects? Send us your resume. If we feel you could be a good fit, we will contact you soon!