Customer support manager

We are currently seeking a Customer Support Manager to join our expanding team. This role is ideal for empathetic, proactive individuals with strong English skills who enjoy helping others and solving problems.

Key Responsibilities:

• Provide support to users of our platform via chat and email
• Respond promptly and professionally to customer inquiries
• Resolve customer complaints by offering appropriate solutions within defined timeframes
• Maintain accurate records of customer interactions, transactions, and feedback
• Follow established communication protocols and company policies
• Input and manage data in CRM systems and other cloud-based tools
• Collaborate with internal teams to ensure customer satisfaction
• Perform additional duties as assigned by managers

Requirements:

• Excellent written English communication skills (mandatory)
• Prior experience in customer support is a plus but not required
• Strong user-level knowledge of digital tools and applications
• Ability to multi-task, prioritize tasks, and manage time efficiently
• Empathy, problem-solving mindset, and a customer-first attitude
• Flexibility in communicating with various personality types

Working Hours:

• 8-hour shifts with 1-hour break
• Rotating shifts between 8:00 AM and 10:00 PM Kyiv time (latest shift: 1:00 PM — 10:00 PM)
• Suitable for students and early-career professionals