Customer Care Center Specialist (Estonian language)

Nova Post Europe is already operating in 16 countries and continues to grow every day. Our team is united by a desire to move forward, achieve results, and unlock new opportunities together.

We are looking for people who want to build something bigger—a large-scale European project born in Ukraine.

You are our candidate if you:

• Have 1 year+ of experience in customer service.
• Know how to build a positive customer experience by finding the best solutions for client inquiries.
• Are proficient in Estonian at a B1 level or higher.

What you will be doing:

• Consulting on Nova Post Europe services across our countries of operation and managing core/additional services (pickup requests, redirection, returns, etc.).
• Collaborating with other departments to resolve client issues, escalating through the hierarchy to Department or Directorate Directors when necessary.
• Processing export and import applications in compliance with international law and partner requirements.
• Managing the «Sorry Program»: selecting and initiating the delivery of gifts/promo codes and initiating reviews of claim decisions.
• Conducting outreach: calling clients regarding group requests (collecting feedback on new products and service improvements).
• Monitoring and tracking international shipments at all stages of transportation.
• CRM Management: recording and managing tasks across all channels (calls, emails, chats, and inquiries).

What we offer:

• Full Compliance: We provide all social guarantees, including paid sick leave, vacation, and business trips.
• Health & Security: Comprehensive medical and life insurance for our employees.
• Modern Equipment: We provide all the necessary tech for comfortable and efficient work.
• Flexibility: Work where you feel best—choose between a hybrid or fully remote format.
• Mental Well-being: Access to a corporate psychologist.
• Growth: Develop your skills, participate in new projects, and grow within the company. Our team is built on professionalism, trust, and a shared mission.

Everything starts with the first step. Send your CV today—it's time to create change together.