Customer Support Manager (Engineering)

Boeing Ukraine is currently looking for Engineering Manager for 737NG/MAX Airframe in Customer Support to join their team in Kyiv, Ukraine.

Primary Responsibilities:

• Manages employees performing engineering activities within Customer Support, while ensuring safety, first time quality, and on-time performance.
• Oversees development of technical responses to airline customer inquiries on airplane systems operations and including troubleshooting of aircraft systems issues.
• Ensures coordination with design and suppliers to drive quality and safety into the technical support provided to customers.
• Helps to manage positive shift handovers with Systems Service Engineering in California, USA and all other global partners.
• Develops and executes project and process plans, implements policies and procedures and sets operational goals.
• Develops and maintains relationships and partnerships with customers, stakeholders, peers, partners and direct reports.
• Provides oversight and approval of technical approaches, products and processes and provides technical guidance to resolve engineering issues.
• Proactively communicates with employees, peers and customers. Keeps others informed by communicating project status, conducting and participating in team meetings, providing presentations and listening to employee concerns and suggestions.
• Manages, develops and motivates employees.

Basic Qualifications (Required Skills/Experience):

• Bachelor of Science degree from an accredited course of study in engineering, engineering technology (includes manufacturing engineering technology), chemistry, physics, mathematics, data science, or computer science.
• 3+ years of experience in support of aerospace products, which should include commercial and/or military airplane.
• 2+ years of experience leading an engineering team.
• Existing rights to work in Ukraine.

Preferred Qualifications (Desired Skills/Experience):

• Proven ability to embrace change, lead continuous improvement, and treat safety and quality as top priorities.
• Experience in airplane systems operations (example: Avionics, Electrical Power/Lighting, Environmental Controls, Flight Controls, Interiors, Mechanical/Hydraulic, etc.)
• Experience in airplane maintenance operations.
• Experience leading complex projects.
• Experience in developing and maintaining relationships/partnerships with airline customers, suppliers, stakeholders and partners.
• Knowledge of industry trends (customers, regulators, competitors, etc.)
• Willingness and ability to manage ambiguity and turn it into action.

At Boeing, we care deeply about the wellbeing of every employee. Some of the benefits open to you include:

• Market competitive salary and bonuses.
• Medical insurance for you and your family (Health plan includes medical, surgical, and dental care, planned and emergency inpatient treatment, ambulance service, and prescription drugs).
• Life insurance.
• Sport reimbursement.
• Well-being support.
• Professional skills development via educational assistance program and certification.
• Benefit from Employee Recognition Program.
• Cooperate and exchange knowledge with the world-class global engineering team.

Please apply using English version CV via link below:

https://boeing.wd1.myworkdayjobs.com/EXTERNAL_CAREERS/job/UKR---Kyiv-Ukraine/Engineering-Manager---Customer-Support_JR2025463011