Account Manager (US Market)

Job Opening: Account Manager for Existing Clients (US Market, Remote)

About the Company (Briefly describe your company, field of work, and advantages. Example below — replace with your own.) We are a dynamic e-commerce company delivering innovative products to the US market. We operate 100% remotely, value results, and provide our team with clear processes, a friendly atmosphere, and a transparent motivation system.

Key Responsibilities Supporting and developing the existing client base

• Calling current customers and warm leads
• Communicating via email, chats, and messengers
• Identifying customer needs and offering relevant products or services

Handling incoming inquiries

• Responding to calls, emails, applications, and messages
• Registering orders in the CRM system
• Supporting clients through to payment

Working with ready-made scripts

• Rapid onboarding into the product and FAQ
• Competent use of scripts during calls
• Offering optimal solutions within product margin limits

Reporting and performance analysis

• Recording results in the CRM
• Participating in monthly sales summaries
• Suggesting ideas to improve conversion rates

Our Ideal Candidate Required skills:

• Conversational English at B2 level or higher (able to casually chat with US clients)
• At least 1 year of experience in phone sales or customer service
• Confident PC user, fast typing skills
• Strong written and spoken communication in Russian or Ukrainian

Bonus qualifications:

• Experience in e-commerce
• Familiarity with CRM systems (HubSpot, Zoho, etc.)
• Understanding of unit economics and profit margins
• Experience working with the US market

Work Conditions Schedule: Monday to Friday, 15:00—23:00 (UTC+3, Kyiv) — equivalent to 9 am-5 pm EST Format: 100% remote, company provides VOIP number and CRM access Compensation: — Fixed base salary (discussed during interview) — Flexible bonus: percentage of sales depending on volume and product margin (the higher the margin, the higher the bonus) Training: Introductory onboarding + up-to-date scripts and materials Career growth: Opportunity to grow into a team lead or key account manager role

What We Offer

• Clear processes and mentor support
• Transparent KPI system and real bonuses
• Friendly team and regular team meetings

How to Apply Send your CV (PDF or LinkedIn link) via Telegram: @cgg5577

In your first message, write: Account Manager USA — [Your Name]

Attach brief answers to these two questions:

1. Why are you interested in working with the US market?

2. Share an example of a successful client closing over the phone.