Technical Support Specialist

Technical Support Specialist (English)

Company Information:

Petrosoft’s founder is a retail operator and engineer who initially developed a cloud-based back-office software solution in 2002. Today, Petrosoft provides a platform, integration options, software, hardware, and services designed to leverage technological advancements, address changes in consumer demand, and enable seamless connections within today’s retail ecosystem.

Responsibilities:

• Provide customer support in English and assist in resolving technical issues related to the company’s products.
• Collaborate with the company’s development team to address customer concerns.

Requirements:

• Proficiency in English: Upper intermediate level or higher.
• Experienced PC User: Comfortable with using various software and tools.
• Customer-Oriented: Friendly demeanor and a strong focus on customer satisfaction.
• Technical Background: Basic understanding of technical concepts.
• Development Desire: Keen interest in growing within the field of customer service.
• Experience: Prior experience in support, call centers, customer service, etc., is a plus.

Benefits:

• Shift Work Schedule: 12-hour shifts: 3 days on, 3 days off, 3 nights on, 3 days off.
• Remote Work: Enjoy the flexibility of working from home.
• Competitive Salary: Timely payment of salary in USD (dollars).
• Bonus System: Performance-based bonuses.
• Training: Comprehensive training provided.
• English Practice: Ongoing English practice with native speakers.

To Apply:

Please submit your resume and a brief cover letter explaining your interest in the position.