Customer service specialist with knowledge of Polish

From Ukraine to Europe: Nova Post Europe already operates in 16 countries and continues to grow every day.

Our team is united by the desire to move forward, achieve results, and discover new opportunities together.

We are looking for people who want to create more — a large-scale European project born in Ukraine.

We are currently looking for a Customer Service Specialist with knowledge of Polish for our Customer Care Center.

You are our candidate if:

• You know Polish at B2 level or higher;
• Have at least 1 year of experience in customer service;
• Are a confident user of Microsoft Office (Word, Excel, PowerPoint);
• Are able to adapt and learn quickly;
• Are sociable, polite, attentive to detail, and stress-resistant.

What you will be doing:

• Communicating with responsible departments;

• Working with customer cases: promo codes, reviewing claims;

• Calling customers to clarify details: address, customs documents, informing about losses, etc.;
• Handle incoming communications (calls + chat) with customers from Europe;
• Record requests in CRM;
• Prepare reports for country CEOs and management.

We offer:

• Everything is official — we provide social guarantees: paid sick leave, vacations, and business trips;
• We provide medical and life insurance for our employees;
• We provide equipment for comfortable and efficient work;
• Work where you feel comfortable — hybrid or fully remote;
• We care about your mental health — you can consult a corporate psychologist;
• With us, you can develop your skills, participate in new projects, and grow within the company. Our team is united by professionalism, trust, and a common goal.

It all starts with the first step. Send your resume today — it’s time to make a difference together.