Dispatcher Team Lead (USA)

We are Vector Moving — a fast and client-focused moving company in the U.S. We are not a typical logistics team. We build a system with strong structure, fast service, and high standards.

Our dispatcher team is the heart of daily operations. Now we are looking for a focused, calm, and responsible Senior Dispatcher to join us. You will coordinate the work of other dispatchers, support new team members, and make sure operations run smoothly — from planning and task distribution to problem-solving and quality control.

Conditions & Requirements

• Remote job: You need a laptop or PC with two monitors, stable internet, and a headset.
• Salary: $1200 during trial period (2 months), then $1500/month.
• Schedule : 11:00 AM — 9:00 PM EST (18:00 — 04:00 Kyiv time), Monday to Saturday (usually 2 days off per week). Lunch break: 30 minutes (flexible).
• English level: B2+ — you must understand clients and give calm and clear answers when something changes.
• Training and support from the team.
• Work in CRM and other modern tools.

What You’ll Actually Be Doing

This is not just about assigning jobs. As a Senior Dispatcher, you will be the pulse of operations, coordinating the dispatcher team, managing complex situations, and ensuring the service quality remains high.

Your day (or evening) may look like this:

• Plan and coordinate the team’s workflow: assign tasks based on dispatcher strengths and workload.
• Monitor task completion and quality of service.
• Adapt and train new dispatchers: give instructions, provide feedback, and support their growth.
• You will participate in creating and documenting processes that are missing or need improvement.
• Maintain constant communication with dispatchers and other departments (Sales, Customer Support, HR, drivers).
• Resolve non-standard situations (vehicle breakdowns, delays, staffing shortages).
• Update CRM and reports: track orders, comments, payments, fines, tolls, vehicle maintenance alerts.
• Suggest process improvements to increase speed and quality of operations.
• Support team morale: motivate, praise, and help colleagues during peak hours.

This role is a great fit if you:

• Can manage multiple tasks and keep the team organized.
• Stay calm under pressure and think clearly.
• Take responsibility for team results, not just your own tasks.
• Communicate clearly, both in writing and verbally.
• Can delegate tasks effectively and provide constructive feedback.
• Support new team members and share knowledge practically.
• Can resolve conflicts without escalation, balancing client and company interests. If you have recognised yourself and are ready for a new challenge, we are waiting just for you!

Yulia HR Vector Moving