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Quality Control Manager (Gambling)

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      IT; 50–250 співробітників
    • Дистанційна робота
    • Повна зайнятість. Досвід роботи від 1 року.
    • Англійська — просунутий
    • Відповідальність
    • Пунктуальність
    • Уважність
    • Ведення звітності
    • Клієнтоорієнтованість
    • Робота з клієнтами
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    Опис вакансії

    About us: Join a dynamic and growing group of iGaming brands operating in Tier-1 markets.

    We’re searching for a Quality Control VIP Manager who can check and improve the entire VIP experience and ensure our most valued players enjoy premium, personalized attention.

    Responsibilities:

    • Assessing the quality of customer service based on existing metrics for phone calls, chat communication, WhatsApp, and email.
    • Providing feedback on the performance of Sales Managers in the form of reports;
    • Reviewing and analyzing customer complaints;
    • Participating in the development, improvement, and implementation of a quality control system, creating standards and regulations, and ensuring compliance with them.

    What’s important for us:

    • Experience in Gambling (customer support, VIP, QC).
    • Knowledge of English at least B2 level;
    • Attention to detail, responsibility, and punctuality;
    • Understanding the principles of customer orientation and service;
    • Skills in handling negative emotions and conflict management;

    🌍 Why You Should Join Us:

    • Competitive Compensation: Enjoy a highly competitive salary and performance-based bonuses.
    • Remote Flexibility: Work from anywhere as part of an international and geographically diverse team.
    • Professional Growth: We invest in your career development with ample opportunities for learning and growth.
    • ​​​​​​​Exciting Challenges: Join a forward-thinking, fast-growing company at the forefront of the igaming industry.

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