Quality Control Manager (Gambling)

About us: Join a dynamic and growing group of iGaming brands operating in Tier-1 markets.

We’re searching for a Quality Control VIP Manager who can check and improve the entire VIP experience and ensure our most valued players enjoy premium, personalized attention.

Responsibilities:

• Assessing the quality of customer service based on existing metrics for phone calls, chat communication, WhatsApp, and email.
• Providing feedback on the performance of Sales Managers in the form of reports;
• Reviewing and analyzing customer complaints;
• Participating in the development, improvement, and implementation of a quality control system, creating standards and regulations, and ensuring compliance with them.

What’s important for us:

• Experience in Gambling (customer support, VIP, QC).
• Knowledge of English at least B2 level;
• Attention to detail, responsibility, and punctuality;
• Understanding the principles of customer orientation and service;
• Skills in handling negative emotions and conflict management;

🌍 Why You Should Join Us:

• Competitive Compensation: Enjoy a highly competitive salary and performance-based bonuses.
• Remote Flexibility: Work from anywhere as part of an international and geographically diverse team.
• Professional Growth: We invest in your career development with ample opportunities for learning and growth.
• ​​​​​​​Exciting Challenges: Join a forward-thinking, fast-growing company at the forefront of the igaming industry.