Customer support representative

We are a fast-growing start-up in the social discovery niche with a premium transactional marketplace that helps users around the globe connect. Our platform has already found its well-deserved place in the niche by focusing on tech innovations like AI, unconventional approaches to Users, and meticulously created algorithms.

We are looking for a Customer Support Representative who will join and strengthen our team. A well-coordinated, experienced team of 20+ people has a successful experience of creating businesses aimed at adults.

CS’s role is all about addressing issues raised to ensure our users have the best possible experience and keeping our online community safe. You will also work with our Operations, Product, and Developers teams to share and implement customer feedback that will skyrocket our business.

What are our goals?

• Our efforts are aimed at maintaining high-quality services;
• Business and team scaling according to needs.

You are the match if you strive:

• Passionate about high-level Customer service to proactively help and retain;
• Troubleshoot issues and see them through to resolution;
• Dealing with billing matters;
• Collect and handle feedback from Customers;
• Take ownership of Customer requests;
• Never stop learning and growing!

What does it take to join us?

• 6 months of experience as a Support / CSR;
• Advanced/Upper-Intermediate English, both written and spoken;
• Experience in a customer-focused environment and building lasting relationships with customers;
• Ability to work under minimal supervision with a track record of exceeding targets, KPI’s SLAs in a fast-paced and changing environment;
• Quick learner with analytical skills;
• Multitasking and prioritizing;
• Ability to abstract problems and find solutions proactively.

Very nice-to-have:

• Background in education;
• Experience of working with CRM (Zendesk, Freshdesk, Intercom, etc.);
• Experience in Billing/Technical matters;
• Sales and retention experience.

What do we offer?

• Ability to grow professionally along with a company growth;
• Flexible schedule with 120 hours per month, for now, 3/3 pattern with variations of morning (07:00—15:00), day (15:00—23:00), night (23:00—07:00);
• Feedback-driven and open-minded culture and fair recognition of strong contributors to the company’s success;
• Minimum bureaucracy and maximum independence;
• Ability to use the corporate library and develop deep knowledge in a professional domain

Selection stages:

1. Passing the test task
2. HR interview
3. Interview with the Support Lead + Сarewise Нead