Customer Support Representative

Hello there! We are Boosta, a holding IT company that creates, scales, and invests in digital businesses with global potential.

• Founded in 2014
• 600+ specialists
• Hundreds of thousands of clients worldwide

Its portfolio includes a wide range of successful IT products, as well as performance marketing projects.

Who We Are

At Boosta, we create and promote our own products, and we pride ourselves on our innovation and customer-focused approach. Our team is young, dynamic, and constantly learning, and we’d love to welcome someone who shares our passion for growth and excellence.

We are looking for a Customer Support Representative who will support Boosta’s customers with care and professionalism via chat, calls, and email. If you have strong English skills, enjoy helping people, and want to grow in an international IT company, we’d be happy to welcome you to the team.

Why Join Us?

We offer more than just a job; we provide an environment that encourages personal and professional growth. Here’s what makes working with us unique:

• Flexible Hours: Whether you’re an early bird or a night owl, we have shifts to fit your lifestyle. Choose between Morning (7:00 — 15:00), Day (15:00 — 23:00), Mid (18:00 — 2:00), and Night (23:00 — 7:00) shifts that let you design your workday around your preferences.
• Training and Development: New to support or the IT industry? No problem! We provide thorough onboarding, continuous mentorship, and opportunities for growth.
• A Dynamic Workday: Say goodbye to monotony—each day brings fresh challenges and tasks, keeping your work engaging and rewarding.
• A Friendly and Supportive Team: We’re not just colleagues but friends, too! Our team is social and supportive, with regular online and offline events like team-building activities, quizzes, and fun coffee breaks.

About You:

We’re looking for someone who:

• Has a strong command of English (Upper-Intermediate level or higher) to communicate effectively with our clients across chats, calls, and emails.
• Is a natural problem solver, ready to listen, understand, and resolve client issues with a positive attitude.
• Is empathetic and personable, making clients feel valued and heard.
• Is proactive and goal-oriented, always aiming to achieve more and lead by example.

If this sounds like you, we can’t wait to meet you!

What you`ll do:

• Respond to incoming customer chats, emails, and phone calls promptly and professionally.
• Address customer complaints, provide effective solutions via emails, chats and phone, and manage case follow-ups.
• Handle payment-related issues, including validating the refunds, resolving payment issues, and verifying user accounts.
• Manage users' subscriptions and provide up-to-date information about their status.
• Manage tasks within the internal system to maintain organized and efficient workflows.

Your journey with us:

Ready to apply? Here’s what to expect:

• Step 1: Pass an Online English Test to assess your language skills and Submit your CV.
• Step 2: Initial Phone Call with our recruiter to get to know you better.
• Step 3: Interview with your future team lead and recruiter (we look forward to meeting you in English!).
• Step 4: Receive Your Offer and join the Boosta family!

We look forward to welcoming a new member to our team. Don’t wait—apply today!