Customer Support Specialist

We are looking for a Customer Support Specialist to join our team and help deliver excellent service to our clients. This role is ideal for candidates who are starting their career and want to gain professional experience in an international fintech company.

In this role, you will communicate directly with clients, assist them with their requests, and develop practical skills in client communication, problem-solving, and fintech products. From your first day, you will receive full training, structured onboarding, and continuous support from experienced team members.

Responsibilities

• Communicate with clients via chat and email in English

• Assist clients with their questions and provide clear and accurate information
• Analyse client requests and provide effective and timely solutions
• Resolve client issues while ensuring a high level of customer satisfaction
• Follow internal procedures and quality standards
• Work with internal systems and collaborate with team members

Requirements

• Upper Intermediate or higher English proficiency in written and spoken communication
• Strong communication skills and ability to interact with clients professionally
• Basic computer literacy and ability to learn new tools quickly
• High level of responsibility and attention to detail
• Stable internet connection for remote work

We offer

• Opportunity to start your career in customer support in a global fintech company
• Full training and structured onboarding provided by experienced team members

• Remote work format

• 10 paid sick leave days per year
• 160 paid vacation hours per year
• Medical insurance
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)
• Compensation for private entrepreneur tax expenses in Ukraine
• Support with setting up and maintaining private entrepreneur status