Sales Representative (US Market)

Company: H2H Movers

Location: Remote (US Market)

Shift: 08:00 AM — 06:00 PM CST (Chicago Time)

Compensation: Hourly Base + Uncapped Commission + KPI Bonuses (Expected OTE: $1,000 — $2,000+ USD/mo equivalent)

MISSION

To drive consistent revenue growth for H2H Movers by converting high-intent leads into confirmed bookings through expert consultation and persistent follow-up. Sales Representatives in our company isn’t just an «order taker"—they are a high-energy consultant who provides peace of mind to customers while maximizing profit margins and fleet utilization.

EXPECTED OUTCOMES

SR must achieve the following results within the first year:

1. Conversion Rate (Booking Ratio): Maintain a lead-to-booking conversion rate of at least 50% across all primary lead sources.
2. Speed to Lead: Ensure 100% of new inquiries are contacted within 10 minutes during business hours (speed is the #1 factor in moving sales).
3. Follow-up Efficiency: Generate at least 15% of total sales through a systematic follow-up process (minimum of 5 touchpoints per lead).
4. Estimate Accuracy: Maintain a 90%+ accuracy rate between initial quotes and final invoices to minimize claims and ensure customer satisfaction.
5. Data Integrity: 100% compliance with CRM protocols, ensuring all move details are perfectly documented for the logistics and operations teams.

COMPETENCIES

Professional Qualities:

• Advanced/Fluent English: Native-level fluency with the ability to navigate American idioms, accents, and high-pressure negotiations.
• Closing Skills: A natural ability to handle objections, «ask for the sale,» and steer the customer toward a booking without over-discounting.
• Consultative Selling: Ability to ask the right questions to uncover hidden needs (packing services, valuation coverage, specialty items).
• Tech-Savvy: Proficiency in CRM systems and Google Maps (for logistical routing).

Behavioral Traits:

• Persistence (Grit): You don’t give up after the first «no» or an ignored email. You understand that the fortune is in the follow-up.
• Sense of Urgency: You thrive in a fast-paced environment and understand that «moving is a race» to the first phone call.
• Attention to Detail: You are meticulous with numbers and logistics; a small error in inventory can ruin a move.
• Empathy: You can calm a stressed customer and build trust quickly over the phone.

WHY H2H MOVERS?

• Proven Stability: Work for a top-tier Chicago moving company from TOP 5 companies in IL and a dedicated fleet of 10+ trucks. We are a real service provider, not a broker.
• Proprietary Tech: Use our custom-built CRM designed specifically to make your sales process seamless and efficient.
• Full Support: Our dedicated Support and Logistics teams handle the operational heavy lifting, allowing you to focus purely on selling.
• Uncapped Upside: A transparent bonus structure where your income is directly tied to your performance.

JOB REQUIREMENTS & TECH STACK

• High-speed internet and a professional-grade headset.
• Power Redundancy (Mandatory): Must have a reliable backup power solution (Generator, EcoFlow/Power Station, or UPS + Starlink) to ensure 100% uptime during local outages.