Customer Support Specialist (English, Evening Shift)

We are the creators of a new fintech era!

Our mission is to change this world by making blockchain accessible to everyone in everyday life. WhiteBIT is a global team of over 1,200 professionals united by one mission — to shape the new world order in the Web3 era. Each of our employees is fully engaged in this transformative journey.

We work on our blockchain platform, providing maximum transparency and security for more than 8 million users worldwide. Our breakthrough solutions, incredible speed of adaptation to market challenges, and technological superiority are the strengths that take us beyond ordinary companies. Our official partners include the National Football Team of Ukraine, FC Barcelona, Lifecell, FACEIT and VISA.

The future of Web3 starts with you: join us as a Customer Support Specialist!

Requirements:

• Ukrainian С2 level
• English B2-C1 level
• Confident use of Google tools
• Good communication skills
• Quick studying ability and readiness to work with a big amount of data
• Client-based mentality
• Analytical and problem-solving skills
• Desire to grow in cryptocurrency knowledge

Would be a plus:

• Experience in client support
• Cryptocurrency area knowledge (even on the basic user level)

Responsibilities:

Resolving User Requests:

• Promptly and effectively responding to customer inquiries through available communication channels.
• Resolving user issues efficiently, considering their needs and expectations.

Customer Satisfaction:

• Demonstrating a strong interest in customer satisfaction.
• Maintaining a high level of customer service to build trust and loyalty.

Achieving KPIs:

• Meeting established performance indicators, including response speed, answer quality, and customer satisfaction levels.
• Team Collaboration:
• Cooperating with colleagues to achieve shared departmental goals.
• Assisting teammates in resolving complex requests.

Working with Tools and Applications:

• Utilizing Telegram, Slack, Jira, Confluence, and Google applications for communication and task management.
• Effectively leveraging these tools to handle requests, manage tasks, and collaborate with other departments.

Maintaining Knowledge Levels:

• Regularly learning about new products, processes, and company updates.
• Keeping knowledge up-to-date to deliver high-quality support.

Adhering to NDA Rules:

• Ensuring the confidentiality of user and company information.
• Strictly following established data security standards.

Adapting to Changes:

• Quickly adapting to new processes, tools, and workflows.
• Integrating changes into daily practices to enhance work efficiency.

A support operator should pay attention to detail, possess strong skills in using modern tools and applications, and strive to improve service quality and team collaboration.

We offer:

• Our own product;
• Paid training (3 months) with a mentor;
• Real career growth;
• Loyal and progressive management;
• Legal and accounting support;
• Paid vacation and sick days;
• Schedule: 1st-2nd month with a fixed schedule: 10:00—18:00 Mon-Fri.
• Starting from the 2nd-3rd month: 14:00—22:00 Sat-Wed, days off: Thu-Fri (time zone of Ukraine).

We provide challenging tasks that offer continuous growth opportunities for everyone. We’ve consistently embraced development and the advancement of our colleagues, ensuring work is always engaging. Our team is prepared to offer support, share expertise, and lend a helping hand when needed.