Customer Support Representative

Softsich is a young and ambitious international product IT company that builds scalable digital B2B platforms. We are growing fast and looking for a Customer Support Representative to join our team and deliver the best possible service to our clients.

Your key responsibilities will include:

• Provide excellent customer service via online chat and email.
• Resolve customer inquiries, including registration, bonuses, transactions, and technical aspects.
• Support clients in solving problems and conflict situations through effective communication and finding optimal solutions.
• Ensure high-quality service in line with internal procedures and standards.

It’s a match if you have:

• 6+ months of experience as a Customer Support Representative in the marketing industry. (Willing to consider candidates without experience)
• Proficiency with CRM tools such as Salesforce, Zendesk, HubSpot, Freshdesk, Intercom, Zoho, LiveChat, HelpDesk or similar.
• Understanding of the marketing field: loyalty programs, bonus mechanisms, technical aspects of online platforms.
• Strong problem-solving skills with the ability to analyze situations and quickly provide solutions.
• Excellent communication skills and a team-oriented mindset.
• High level of responsibility and ability to work in a fast-paced environment.

What we offer:

• Flexible format: work remotely or from our offices in Kyiv or Warsaw.
• Convenient 4/4 schedule with alternating day and night shifts, followed by 4 days off.
• 24 paid vacation days, sick leave, and medical insurance (available in Ukraine, rolling out to other countries soon).
• A friendly team where it’s easy to ask, learn, and be yourself.
• Coverage of expenses for professional events and training.
• Birthday gifts, team buildings, and engaging team activities.
• No cooperation or business ties with the aggressor country.

Interested? Send us your CV — we’ll be happy to meet you!