Zoho Implementation Business Analyst (Hands-on Builder)

We’re a consulting team delivering end-to-end Zoho operating systems for multiple clients. We’re hiring a business-first Zoho Implementation Business Analyst who can lead discovery and then build the solution using Zoho configuration, automation, Deluge, Zoho Flow, and Zoho Analytics (SQL).

What you’ll deliver:

Integrated workflows across:

• CRM / customer lifecycle: lead → deal → customer, quoting, pipeline hygiene

• Finance processes: vendors, AP/AR, invoicing, payments, revenue & cost tracking

• Project management: project setup, tasks/milestones, delivery workflows, change orders

• Analytics: dashboards and KPI reporting combining CRM + finance + projects using Zoho Analytics + SQL

Responsibilities

• Run discovery workshops and translate needs into clear To-Be processes, requirements, and acceptance criteria

• Design scalable data models (modules/fields/statuses/relationships) and governance rules

• Implement solutions hands-on:

• Custom fields/modules, layouts, validation, roles/permissions

• Workflows, Blueprints, approvals, templates, alerts

• Zoho Flow orchestration and integrations

• Deluge scripts (buttons, scheduled functions, cross-module logic, logging/error handling)

• Build Zoho Analytics datasets, SQL views, and executive/operational dashboards

• Execute UAT, rollout, and user enablement (SOPs + training)

What we’re looking for

Strong business analyst who can also build (we prefer business depth over «pure coder»)

• 3+ years BA/solutions/implementation experience

• Hands-on with Zoho CRM plus 2+ of: Books, Projects, Flow, Analytics, Creator

• Comfortable writing Deluge and SQL (Zoho Analytics)