Customer Support Manager

Appliance Repair Company specializes in household appliance repair services across the United States. Due to active business growth and expansion, we are looking for a motivated and responsible Customer Support Manager who will play a key role in communication between clients and technicians.

Work Schedule

Monday to Friday

Fully remote, work from home

6:00 PM — 3:00 AM Kyiv time

(corresponds to 11:00 AM — 7:00 PM US time)

Responsibilities

• Receiving and processing incoming customer requests (calls and messages);
• Negotiating and confirming details for each order;
• Assigning and transferring orders to technicians;
• Daily communication and coordination with technicians and clients;
• Monitoring order progress and completion;
• Controlling payments for completed orders;
• Maintaining order records and reports in Google Sheets;
• Using Google Maps for technician routing and order distribution;
• Resolving customer issues and handling non-standard situations;
• Ensuring a high level of customer satisfaction and service quality;
• Performing other tasks as required by the business.

Requirements

• English level: Upper-Intermediate or higher (spoken and written);
• Confident user of Google Sheets;
• Ability to work with Google Maps;
• Stable and reliable Internet connection;
• Strong problem-solving and decision-making skills;
• Professional negotiation and communication skills;
• Experience in sales or customer support is a plus;
• High level of self-organization and responsibility;
• Ability to work independently and manage time effectively;
• Stress resistance and result-oriented mindset.

We Offer

Fully remote work from anywhere;

Stable base salary + commission;

Income range 25,000 — 45,000 UAH with growth potential;

Work in a stable and fast-growing company operating in the US market;

Training and support during onboarding;

Clear processes and structured workflow;

Friendly and professional team.

This position is ideal for candidates with experience in customer support, dispatching, or sales who are confident in English communication, enjoy structured workflows, and are ready to take ownership of results.

If you are looking for a remote position, international experience, and growth opportunities, we would be happy to receive your CV.