Customer Support Representative

💼 Your role and impact

As a Customer Support Agent, you will be the voice of Sensete Ltd and a key part of our customer experience. Your daily work will directly influence our success and reputation.

You will:

• Handle incoming applications and phone calls with confidence and professionalism
• Guide clients step-by-step through the verification process
• Provide clear, friendly, and solution-focused support
• Manage additional customer requests and resolve issues
• Review applications, approve qualified clients, and decline unsuitable ones
• Maintain accurate records and follow internal procedures

🌟 We are looking for someone who:

• Is fluent in English (Spanish is a strong advantage)
• Is energetic, assertive, and patient, with excellent communication skills
• Is genuinely customer-oriented and enjoys helping people
• Has a strong problem-solving mindset and good analytical thinking
• Is detail-oriented and well organized
• Works well both independently and as part of a motivated team
• Has experience in phone-based customer support (an advantage, but not required — we provide full training)

Attitude matters more than experience. If you are motivated and willing to learn, we want to hear from you.

🎁 What’s in it for you?

• Competitive base salary + high-performance bonuses
• A clear opportunity for career growth and internal promotion
• A dynamic, international, and supportive work environment
• Working hours: 14:00—23:00 or 16:00—01:00 (including a 1-hour break), Monday to Friday
• Medical insurance
• Regular team-building activities, corporate events, and celebrations