VIP Chat Manager (iGaming)

🎉 We’re Hiring: VIP Chat Manager — Are You Ready for the Challenge? 🎉

Join a rapidly growing group of iGaming brands operating in Tier 1 regions.Our mission is clear: to deliver world-class gaming experiences while ensuring the highest levels of satisfaction and retention for our most valuable players. And now, we need aVIP Chat Manager to help us deliver exceptional support for our VIPs!

If you’re ready to shape the future of player engagement, make an impact with your strategic insights, and drive long-term loyalty, this is the role for you!

🌟 What You’ll Do:

• Develop and nurture strong one-to-one relationships with VIP players through chat, email, calls and messaging platforms (Telegram/WhatsApp).
• Night shifts primarly.
• Craft and oversee customized VIP journeys, covering onboarding, long-term engagement, and value expansion.
• Leverage predictive insights to detect critical behavioral signals (churn risks, betting trends, LTV shifts) and respond proactively.
• Create and administer exclusive reward programs, promotional activities, and personalized offers, ensuring optimal return on investment.
• Deliver white-glove support to VIP clients, guaranteeing rapid issue resolution and a top-tier service experience.
• Work closely with cross-functional teams (Marketing, Product, Payments) to enhance and refine the overall VIP experience.
• Assist in shaping retention tactics and loyalty frameworks that drive continuous player involvement.
• Analyze and report on VIP portfolio results, key metrics, and ROI while uncovering fresh opportunities for growth.

What we are looking for:

• At least 1 year of experience in the iGaming industry as an Account Manager or VIP Manager.
• Strong knowledge of player behavior, retention mechanics, and key performance indicators within the iGaming sector.
• English proficiency at a C1 level.
• Hands-on experience with CRM tools and communication channels (Telegram, WhatsApp, email, LiveChat, internal CRM system etc.).
• Outstanding communication abilities, high emotional intelligence, and a proactive mindset. The capability to balance exceptional player satisfaction with healthy business performance.

🎓 Education & Experience:

• Bachelor’s degree in Business, Marketing, or a related field.
• 1+ years of experience in VIP management or a similar role

🌍 Why You Should Join Us:

• Competitive Compensation: Enjoy a highly competitive salary and performance-based bonuses.
• Remote Flexibility: Work from anywhere as part of an international and geographically diverse team.
• Professional Growth: We invest in your career development with ample opportunities for learning and growth.
• Exciting Challenges: Join a forward-thinking, fast-growing company at the forefront of the igaming industry.

Apply now and help us redefine the VIP experience, shape the future of player engagement, and make a lasting impact in the igaming world.

🚀 Apply today and become part of something truly special! 🚀