Account Manager (IT Outsourcing, Outstaffing)

Wetelo is an IT outsourcing and outstaffing company working with clients across Europe and the US.

We are looking for an Account Manager to support our outstaff and delivery operations.

This role involves communication with international clients, coordinating developers' workloads, and helping with contract and invoicing processes.

Responsibilities:

• Act as the primary point of contact for assigned client accounts;
• Build and maintain long-term, trust-based relationships with clients;
• Conduct regular client calls (status updates, account health checks, next steps);
• Manage contracts and service agreements (renewals, scope changes, extensions);
• Identify account growth opportunities: upselling, cross-selling, team extensions;
• Work closely with PM to ensure smooth delivery and client satisfaction;
• Prepare and manage invoices, monitor payments, and support financial accuracy per account;
• Track and maintain reports on developers' working hours and account utilization;
• Coordinate with finance, PM, and technical teams on account-related matters;
• Ensure high client satisfaction and retention across all assigned accounts.

Requirements:

• 6 months — 2 years of experience in IT outsourcing or outstaffing (Client Success / similar role);
• Hands-on experience working directly with international clients (EU/US);
• English level B2 or higher (spoken and written);
• Strong client-facing and relationship-building skills;
• Confidence working with numbers, budgets, and financial reports;
• Good knowledge of Excel / Google Sheets;
• Understanding of T&M and Fixed Price engagement models;
• High level of responsibility and attention to detail;
• Ability to manage multiple accounts and parallel processes effectively.

And we can offer you:

• Opportunity for professional growth to a Project Manager role;
• Supportive and comfortable working environment;
• Free online speaking club to practice your English;
• Variety of training and self-development opportunities;
• Fancy team-building events and corporate parties;
• Social security package and other perks.

The stages of the hiring process:

Pre-screen interview with Recruiter → Interview with the Account Manager → Final interview with the company’s CFO → References → Job Offer.