Customer Support, Community Manager (Solana, RPC SaaS)

About

RPC Fast provides high-performance Solana RPC infrastructure and real-time data streaming for the most demanding builders in the Solana ecosystem — HFT teams, traders, real-time data analytics platforms, and high-scale dApps.

Product: Solana RPC & Data Streaming SaaS

Role Overview

We are looking for a motivated Customer Support & Community Manager who navigates well in the Solana ecosystem and can communicate confidently with technical audiences.

Important: have a good knowledge or be familiar with the following concepts: RPC nodes, RPC providers, gRPC, HFT, validator nodes, performance, latency, shreds streaming, SWQoS, real-time data consistency, and so on.

This role blends technical customer support, community engagement, and lightweight content distribution. You’ll interact daily with Solana developers, mostly traders, who require high-throughput, low-latency infrastructure and value precise, fast communication. Make your impact on product development by sharing the ecosystem / users insights with the tech team and CPO.

Responsibilities

Customer Support

• Provide support in the relevant community chats. Help users troubleshoot common RPC, gRPC, etc. Solana-related issues (serve as a mediator between clients and our engineers).
• Answer pre-sale questions to facilitate customer onboarding.
• Work closely with the engineering team to escalate performance questions or technical issues.
• Maintain SLA: respond within ~20 minutes during working hours.If an answer requires deeper research or more time, respond within 24−48 hours depending on a client tier, while ensuring an initial response to highlight the team involvement.

Community Management

• Engage actively in discussions with Solana-based traders and developers in relevant communities to raise product awareness and attract potential SaaS leads. Build relationships.
• Comment, quote, hold AMAs and discussions, run polls — don’t fear being creative, charismatic, and present your unique tone of voice.
• Collaborate with the Marketing team to publish 3+ posts оn X per week about the product, based on the content strategy or trends.
• Follow the trending topics, identify common pain points and ecosystem opportunities to help refine product positioning.

Target Audience

• HFT teams & trading firms; solo traders / trading bot developers
• Real-time data analytics & monitoring platforms
• Solana performance-focused builders / high-scale dApps

Skills & Knowledge

• Prior experience in community roles (1−2 years) is welcomed, but strong Solana ecosystem knowledge matters more
• Strong understanding of blockchain fundamentals and specifically Solana architecture.
• Familiarity with key performance concepts: Shred streaming, gRPC, Jito/MEV basics, SWQoS, TPU, validator performance, RPC node infrastructure
• High-level understanding of HFT and real-time Solana trading requirements.
• Ability to explain technical concepts clearly and concisely.
• Familiarity with the Solana ecosystem (validators, explorers, tooling, major DeFi protocols and dApps, trends, general jargon).
• English C1+, excellent written communication

Soft Skills

• Quick, proactive, and structured communicator
• Ability to adapt your tone to highly technical conversations
• Responsible and consistent
• Friendly but professional presence in community channels

Why Join RPC Fast

• Since 2018, we’ve been powering the Web3 ecosystem for clients like Polygon, PancakeSwap, Nansen, zkSync, and Kolibrio. Work alongside a team of Senior Engineers and build at the cutting edge of Solana’s ultra-low-latency infrastructure.
• Be part of a small yet high-performance team with a flexible approach and high professional ethics.
• Competitive compensation, 20 days of vacation, sick leave.

How to Apply

Send your CV include a short note on why this opportunity speaks to you and what makes you a great fit. And inform us of your salary range please. Thank you.

The hiring process includes a short test assignment (up to 2−3 hours) for shortlisted candidates.