Head of Chargeback and Risk Analyst

On behalf of our client, a leading FinTech company that manages Virtual Asset Service Providers (VASPs) and Operating across Asia, Europe, and Canada, We are hiring an experienced Head of Riskto join their senior leadership team.

The Role

The Head of Riskis a high-impact role for someone who thrives in real-world payments risk, not just policies and reports. You’ll own fraud strategy, chargebacks, PSP performance, and global payment optimization — directly influencing revenue, approvals, and operational stability across multiple markets.

This position is ideal for professionals who want to work in real payments — diving into the complexities of multi-MID architectures, cascading logics, acquirer performance, and cross-border risk mitigation.

What you’ll own:

• Optimize payment flows— Analyze throughput, test new markets, and fine-tune cascades to improve global conversion rates.
• Manage acquiring networks— Work directly with international banks and PSPs to configure and launch MIDs.
• Master chargeback mechanics— Analyze disputes, friendly fraud patterns, and initiate alert/representation services.
• Automate and innovate— Design processes that enhance payment infrastructure efficiency and transparency.
• Make an impact— Every decision you make can add thousands of dollars to company revenue through better approval ratios and lower fees.

Your Responsibilities

1. Risk Management & Governance

• Design and maintain the company’s Risk Management Framework
• Conduct enterprise risk assessments across operational, financial, and compliance areas
• Ensure compliance with international regulations, VASP obligations, and PSP standards

2. Fraud Prevention & Chargeback Management

3. Mastercard & Visa Compliance

• Ensure full adherence to Mastercard and Visa Compliance policies.
• Monitor Fraud-to-Sales and Chargeback ratios.
• Prevent monitoring program violations.
• Collaborate with PSPs and banks to maintain brand reputation compliance, transaction integrity, and descriptor accuracy.
• Stay current with updates to Mastercard and Visa risk programs — proactively adjusting risk rules and merchant configurations.

4. Payment Optimization

• Monitor PSP and acquirer performance globally and adjust routing logic to improve approval rates.
• Collaborate with Finance and Tech teams to reconcile transactional data and verify processing accuracy.
• Test and integrate new payment methods to expand the company’s market coverage.

5. Leadership & Team Development

• Hire, mentor, and lead a team of risk and chargeback analysts.
• Define KPIs, conduct regular performance reviews, and provide ongoing professional training.
• Foster a high-performance, data-driven culture that emphasizes accountability and growth.
• Collaborate cross-functionally with Finance, Sales, and Support to maintain a unified risk strategy.

6. Reporting & Analytics

• Develop real-time dashboards with the BI team to visualize approval ratios, alerts, chargebacks, and exposure.
• Provide regular strategic reports to management outlining key risks, financial impacts, and mitigation progress.
• Identify patterns and anomalies across PSPs, brands, and affiliates, translating data into actionable strategies.

Qualification Requirements

• 3+ years in Risk, Fraud, or Payments (FinTech preferred)
• Strong experience with multi-PSP / multi-MID environments
• Hands-on chargeback and fraud systems knowledge (Ethoca, Verifi, etc.)
• Experience working with Visa, Mastercard, acquirers, and banks
• Strong analytical mindset (Excel, Power BI or similar tools)
• Comfortable working cross-functionally in a fast-paced global environment
• Fluent English (C1+)

Prime Partnersis a trusted fintech staffing partner, delivering top-tier talent and deep compliance expertise to some of the industry’s most innovative companies.

As a specialized recruiting and staffing firm, we provide tailored workforce solutions by sourcing, training, and managing highly skilled professionals across diverse projects.

Our commitment is to help clients scale efficiently while ensuring quality, compliance, and long-term success.