Customer support representative

We are a fast-growing start-up in the social discovery niche with a premium transactional marketplace that helps users around the globe connect. Our platform has already found its place in the niche by focusing on tech innovations like AI, unconventional approaches to users, and carefully built algorithms.

We are looking for a strong Customer Support Representative who will join and strengthen our team. Our well-coordinated team of 20+ professionals has successful experience in building and scaling products in the adult social discovery space.

What will you do?

The CS role is all about ensuring our users have the best possible experience and keeping our community safe. You will communicate with customers through calls, email, and live chat, helping them resolve issues quickly and professionally.

You will also work closely with our Operations, Product, and Development teams to share customer feedback and help improve the product.

What are our goals?

• Maintain high-quality customer service standards

• Support business growth and team scaling

You are a match if you:

• Are passionate about high-level customer service and user retention

• Can troubleshoot issues and see them through to resolution

• Are confident handling billing and account-related questions

• Communicate clearly via calls, email, and chat

• Take ownership of customer requests

• Continuously learn and improve your skills

What does it take to join us?

• 2+ years of experience as a Customer Support

• Strong experience in fast-paced, high-load support environments

• Advanced/Upper-Intermediate English (written and spoken) and fluent Ukrainian.

• Proven ability to exceed KPIs and SLAs

• Ability to work with minimal supervision

• Strong multitasking and prioritization skills

• Analytical mindset and proactive problem-solving

Strong advantage:

• Experience in social discovery

• Experience with CRM systems (Zendesk, Freshdesk, Intercom, etc.)

• Experience handling billing or technical issues

• Sales or retention background

What do we offer?

• Professional growth alongside company growth

• Flexible schedule: 120 hours per month, including 5−6 night shifts. 3/3 schedule: Morning 07:00—15:00, Afternoon 15:00 — 23:00, Night 23:00 — 07:00

• Feedback-driven, open-minded culture

• Fair recognition of strong contributors

• Minimum bureaucracy, maximum independence

• Access to corporate library and professional development resources

Selection stages:

1. Test task

2. HR interview

3. Interview with the Support Lead