Customer Success Manager (Spanish and English speaking)

Spacebring speeds up coworking space management by automating tedious tasks, increasing efficiency, and enhancing member service. Today, over 500 spaces in 50+ countries rely on our platform, including Google for Startups, Impact Hub, and many more.

We are looking for a passionate professional who is hungry to drive the success of the company and our customers. Join us in shaping the future of coworking spaces.

Job functions

• Reply to incoming chats, emails and phone calls.
• Work closely with the Product team to provide customer insights.
• Onboard new customers, guiding them through the implementation and setup process.
• Proactively engage with customers through calls and emails to track their progress and satisfaction.
• Act as a trusted advisor, helping customers maximize the value of the Spacebring platform with the best practices.
• Inform customers about product updates.
• Foster strong partnerships and turn customers into advocates.
• Contribute customer feedback to the Product and Go-to-market teams.

Qualifications and requirements

• Fluent in Spanish and English
• 1+ year in B2B customer support or sales roles
• Strong problem-solving and clear communication skills
• Customer-focused, proactive, and able to work in a team
• Willingness to learn and adapt

Conditions

• Work on a cutting-edge product and see your impact.
• Monday-Friday work days (evening shifts from 4 PM till 12 AM Kyiv time, later hours are also possible)
• Learn from a team of experts eager to share knowledge and building the best product on the market.
• Career growth in a fast-scaling company.
• Remote work and flexible schedule.
• Generous vacation & sick leave.
• Regular salary reviews and stock options.
• Employee benefits: language courses, skill development, gym.
• Team retreats, camps, offsites, and social events.
• Comfortable coworking space in your city (on demand)