Technical support specialist

About Us: We are a team of skilled specialists dedicated to creating innovative games and software solutions for the iGaming industry. Our talented developers and designers work together to deliver exceptional user experiences and flawless functionality. We are currently looking for a Technical Support Specialist to join our growing team. In this role, you will be responsible for providing full customer support for our current partners' integrations, ensuring stability, reliability, and the highest quality of service. Requirements

• Willingness to work night shifts
• Experience or basic knowledge of monitoring and tracking tools
• Proactive mindset with a strong client-oriented approach and solid work ethic
• Strong analytical thinking with the ability to efficiently troubleshoot technical issues
• Clear and professional communication skills, both written and spoken
• English level: Upper-Intermediate or higher
• Motivation to quickly learn new technologies and continuously develop technical skills
• Practical knowledge of XML and JSON formats
• Understanding of API concepts and protocols (such as REST)
• General understanding of the Software Development Life Cycle (SDLC)

Nice to Have

• Knowledge of the iGaming industry
• Experience with Jira and other Atlassian tools
• Basic familiarity with QA workflows and test environments
• Previous background in technical support, DevOps, or Site Reliability Engineering
• Hands-on experience with monitoring and alerting systems
• Understanding of Agile methodologies (Scrum or Kanban) and basic project coordination skills

Key Responsibilities

• Identifying, investigating, and resolving technical issues in an efficient and structured manner
• Testing and validating integration protocols
• Providing second-line technical support to partners
• Ensuring a high standard of customer service while working 5 shifts per week