Medical Office Assistant (Front Desk, Billing)

📌 Please read before applying

Ukrainian citizenship is required. If you do not meet this criterion, please do not apply.

We are currently looking for an experienced Front Desk & Billing Assistant to join a small, friendly mental health office located in Brooklyn, NY.

This is a part-time position to start. Over time, it may grow into a full-time role depending on performance, clinic needs, and how well we work together. We prefer to begin gradually and build stable, long-term cooperation.

🧠 About the Role

This is not a high-pressure, high-volume billing job.

It is more of an assistant-style position that combines:

• Patient scheduling
• Billing tasks
• Basic administrative coordination
• Occasional small support tasks

The office is structured and organized. The call volume is low (up to 10 calls per day total), and the workload is manageable.

We are looking for someone who values calm, steady work and clear processes.

🕒 Schedule

10:00 a.m. — 4:00 p.m. (U.S. time zone) Monday-Friday

Although the hours are fixed, the workload is moderate.

If your main job allows flexibility during these hours, this role can potentially be combined with other work — as long as responsibilities are handled professionally and communication remains consistent.

📋 Responsibilities

• Scheduling patients and managing appointments
• Communicating with therapists
• Collecting insurance information
• Eligibility and benefits verification
• Following up on denied or pending claims
• Posting payments and adjusting accounts

Experience with TherapyNotes is a strong plus.

🎓 Training & Work Format

Initial onboarding and guidance will take place via Zoom during working hours.

After training, the work becomes independent. We trust our team members and value responsibility over supervision.

🎯 Who We Are Looking For

We are considering candidates who already have real experience working in an American medical office (Front Desk or Medical Billing).

You should have hands-on experience with:

• Insurance eligibility and benefits verification
• Claims follow-up
• Payment posting
• Account adjustments

In addition:

• English level B2+ or higher
• Clear and confident communication
• Empathy and a patient-centered approach
• Strong active listening skills
• Friendly, calm, and professional tone with patients
• Ability to work independently

Experience in mental health billing is a strong advantage.

If you are looking for a stable, structured, assistant-style role within a growing mental health practice and appreciate a respectful, professional work environment, we would be happy to connect!