Technical support specialist

We’re expanding our team at JustMarkets and looking for a motivated and enthusiastic IT Specialist to join us!

If you’re passionate about technology, eager to learn, and excited to support our internal users, we will be glad to consider your candidacy. At JustMarkets, we believe in fostering your growth and providing a space where you can enhance your skills while making a real difference.

Join us and become part of a team that values collaboration and fresh ideas!

Responsibilities

• Providing user support via chat and remote access, resolving browser and application issues, password resets, and system shutdowns
• Managing support tickets, prioritizing requests, and handling escalations Joining calls to troubleshoot and resolve complex or high-priority issues
• Conducting technical onboarding sessions for new employees (approximately one per day)
• Preparing, configuring, dispatching, and repairing company equipment
• Participating in daily team syncs and cross-team communication

Requirements

• 1−2 years of experience as a IT Specialist or in a similar technical support role
• Proficiency in macOS, Linux, and/or Windows operating systems
• Understanding of basic network troubleshooting Knowledge of antivirus solutions and email systems
• Understanding of network security principles
• Experience with communication and collaboration tools such as Mattermost, Slack, or similar platforms
• Intermediate English proficiency (B1) in speaking and writing

Will be a plus

• Specialized education or completed courses in system administration or a related technical field Understanding of VoIP technologies, including Asterisk
• Familiarity with the Atlassian stack (Jira, Confluence)
• Basic knowledge of Palo Alto NGFW
• Experience with equipment management, asset tracking, distribution, and inventory control

We offer

• 10 paid sick leave days per year
• 20 paid vacation days per year
• Public holidays according to current Ukrainian legislation
• Medical insurance for employees
• Compensation for tax expenses of private entrepreneurs in Ukraine
• Qualified assistance and support for Ukrainian private entrepreneurs
• Compensation for professional education and learning English
• Compensation for a sports subscription or sports equipment

Please submit your resume through the form provided at the link below. https://grnh.se/5ptxaej2teu Looking forward to reviewing your application!