Customer Support, Success Specialist

LOGITY Tech — Ukrainian software development company that owns and develops a portfolio of web and mobile products for the LOGITY group of companies, operating in the Logistics industry of North America.

Our mission is to enable continuous growth, boost business performance and enhance the resilience of freight brokerage with advanced tech.

Our vision is to evolve into a compelling competitive advantage and become a strategic door opener for LOGITY in a market.

The LOGITY TECH team creates technological solutions to the challenges brokers and carriers face in trucking logistics. We’re building a digital broker-centric ecosystem that includes a proprietary Transportation Management System, Loadboard, and a mobile app for drivers and dispatchers.

You wonʼt just «handle chats» — youʼll own support quality, advocate for users, and be a key partner to Product, Engineering, and Biz Dev. With our upcoming product launches and growing user base, this role is core to delivering seamless, scalable, and human-centered support.

You are the one, if you:

• 6+ months of experience in customer-facing roles (support, success, onboarding, account management, etc.).
• Proven ability to handle complex or ambiguous cases independently.
• Hands-on experience with support platforms like Intercom, Zendesk, or similar.
• A strong problem-solving mindset and comfort working with technical tools and logic.
• Fluent written and spoken English and Ukrainian, confident in communicating with users, developers, and crossfunctional teams.
• Ability to translate technical issues into user-friendly language and distill actionable product insights.
• A self-starter attitude — you notice gaps in the experience and act on them.
• Analytical thinking — you spot patterns, suggest improvements, and push for long-term fixes.
• High emotional intelligence — you stay calm under pressure and represent the voice of the customer with clarity and balance.

You would love to:

• Be the first line of human contact for our users, resolving inquiries and complaints (primarily via chat).
• Own the full support cycle: investigate issues, report bugs, and follow through with QA and development teams.
• Help users understand and adopt product features through educational conversations and support.
• Create or improve training content, templates, macros, and help center documentation to reduce friction.
• Partner with Product and Biz Dev to:

• Understand the user journey.

• Flag adoption blockers.

• Improve onboarding and activation flows.

• Spot recurring issues or knowledge gaps, and propose tools, processes, or automations to prevent them .
• Take ownership beyond the inbox — your work will actively shape how customers experience the product from Day 1.

Would be beneficial:

• Experience producing video tutorials, webinars, or walkthroughs.
• Familiarity with the trucking logistics domain and related software solutions.

We offer:

• Competitive salary.
• Vacation — annual vacation lasting 20 working days.
• Сonvenient working hours: Monday-Friday, from 2:00 p.m.
• Paid sick leave.
• Personal needed equipment with all the necessary software installed.
• Professional education coverage.
• Services of a corporate accountant.
• Unbureaucratic and transparent management.
• Regular online and offline corporate events and internal communities.