Digital Account Manager

dNovo Group (https://dnovogroup.com/) is a Toronto-based digital marketing agency operating since 2011. We work with clients in the legal, medical, and construction industries, delivering a full 360-degree digital marketing approach.

We are looking for a Digital Account Manager who can confidently lead client relationships, own SEO strategy, and drive measurable performance growth.

This is a senior, client-facing leadership role. We are looking for someone ambitious, proactive, and experienced specifically in managing digital marketing clients within an agency environment.

Role Overview

As a Digital Account Manager, you will be the strategic owner of your client portfolio. You will lead communication, manage expectations, oversee SEO strategy, and ensure consistent performance improvements.

This is not a coordination role. We are looking for a strong relationship manager who understands digital marketing deeply and can confidently guide clients.

Key Responsibilities

• Client Relationship Leadership
• Serve as the primary strategic point of contact for assigned clients
• Lead regular client meetings and performance calls
• Maintain consistent, proactive communication
• Manage client expectations and resolve issues professionally
• Build long-term trusted relationships

SEO Strategy & Performance Ownership

• Develop and oversee SEO strategies aligned with client business goals
• Conduct advanced keyword research and content planning
• Identify technical SEO opportunities and growth areas
• Perform website audits and provide actionable recommendations
• Monitor rankings, traffic, and engagement metrics
• Deliver clear, insightful performance reports
• Ensure implementation quality across internal teams

Cross-Functional Coordination

• Work closely with content creators, developers, designers, and ad managers
• Ensure campaigns are executed accurately and on time
• Maintain high standards of quality and accountability

Growth & Retention

• Identify upsell opportunities
• Proactively recommend improvements and new initiatives
• Take ownership of client satisfaction and retention

Qualifications

• 3+ years experience as an Account Manager in a digital marketing agency
• Strong hands-on knowledge of SEO strategy and execution
• Proven experience managing digital marketing clients (not general account management)
• Deep understanding of keyword research, technical SEO, and content optimization
• Proficiency with SEMrush, Ahrefs, Moz, Google Analytics, and Search Console
• Excellent English communication and presentation skills
• Ability to manage multiple client accounts in a fast-paced environment
• Strong analytical and problem-solving skills
• Highly organized and detail-oriented

What We Offer

• Competitive salary
• Long-term opportunity
• Supportive international team
• Performance-driven culture