Administrator, Sales, Client Operations Manager (London-based brand)

Coral Flowers is a premium online flower brand based in London. We specialize in elegant, luxury floral arrangements and operate fully online — through Instagram, WhatsApp, and our website.

Our clients expect high-level service, speed, and attention to detail. We are building a small but highly efficient team and are looking for a reliable, system-oriented person who can take full ownership of daily operations.

Role Overview

You will be responsible for managing the full order cycle — from the first client message to successful delivery.

This is not just a support role. 👉 You will be the operational core of the business, ensuring that everything runs smoothly and no client is missed.

Key Responsibilities

• Manage every client order from first inquiry to delivery confirmation
• Communicate daily with the florist to coordinate preparation and dispatch
• Enter and maintain all client and order data in CRM (Kommo CRM)
• Manage and oversee each delivery from start to finish, including courier booking, data entry, tracking, and final confirmation.
• Respond to clients via WhatsApp, Instagram, and email — quickly and professionally
• Track all active orders and ensure timely execution
• Follow up with clients and maintain long-term relationships
• Send reminders for important dates (birthdays, anniversaries, etc.)
• Monitor that content is posted regularly (no need to create content)
• Ensure all parts of the workflow are aligned and deadlines are met

Accountability (Very Important)

You will be fully responsible for:

• Ensuring every order is completed and delivered
• Making sure no client message is missed
• Keeping CRM accurate and up to date at all times
• Maintaining control over all active orders

Work Environment & Reality

• This is a fast-paced role with multiple tasks happening at once
• New tasks and priorities may appear during the day
• You must be able to adapt quickly and stay organized under pressure
• Client communication and active orders always have the highest priority

This Role is NOT Suitable If You:

• Need constant step-by-step instructions
• Prefer fixed, unchanging task lists
• Avoid responsibility or decision-making
• Get overwhelmed when handling multiple tasks at once

Requirements

• English level B2-C1+ (written and spoken)
• Minimum 1 year of experience in sales / customer service / operations
• Experience working with CRM systems
• Strong organizational skills and attention to detail
• Ability to multitask and prioritize effectively
• High level of responsibility and consistency
• Good communication skills and emotional intelligence

Working Conditions

• Fully remote position
• Working hours: 09:00 — 18:00 (UK time)
• Occasional flexibility may be required during busy periods or active deliveries
• Salary: $1000/month

Why Join Coral Flowers

• Direct impact on a growing premium brand
• Small, focused team — no corporate bureaucracy
• Opportunity to grow with the business
• Clear visibility of your contribution and results