Team leader (Sales, Customer Relations)

Sales & Customer Relations Team leader

At Double Clean Inc., we strive to be industry leaders in providing the highest standards and innovation for both commercial and residential cleaning projects. Our team is expanding, and we are currently looking for an Sales & Customer Relations Team leader

Our Vision: We aspire to raise industry standards and become full service providers to our clientele by investing time and resources in our employees' training and development.

Our Values: Integrity — we uphold the highest standards of integrity in all of our actions. Team work — we work together across boundaries to meet the needs of our clients.

The Role: Our ideal candidate is a hard worker who thrives on flexibility, seamlessly adapting to last-minute schedule changes or unique client requirements without missing a beat. We look for a self-starter with high initiative—someone who proactively reports site issues, suggests process improvements, and takes ownership of tasks beyond their basic list. Above all, we value unwavering reliability; you are someone who maintains impeccable standards without supervision, prioritizes safety and equipment care, and communicates with total transparency to ensure every job is done right.

Reporting To: VP of Operations

Compensation and Benefits: This is a full-time salaried position.

• Monthly Salary: $1200 USD
• Bonuses: Eligible for performance-based bonuses tied to sales targets, lead conversion rates, and client retention metrics, as the company continues to build its management incentive structure.

Hours and Work Schedule:

This role requires an average of 40 hours per week, with flexibility based on operational needs.

• Flexibility: Requires a hard-working approach to occasional evenings and weekends to handle high-priority client inquiries, staffing emergencies, or peak sales periods.
• This is a hands-on leadership role: you are expected to step into active sales, customer support, or field duties when required to ensure seamless service delivery.

Role Overview

As the Sales & Customer Relations Supervisor, you are responsible for the growth and reputation of the business. You lead the front-end «voice» of the company, ensuring every lead is captured and every client is satisfied. We are looking for a reliable leader with high initiative who can manage a team of CSRs while staying directly involved in high-stakes sales and problem-solving.

Key Responsibilities

Sales & Business Development (Initiative)

• Lead Conversion: Oversee the sales funnel, ensuring the team responds to inquiries with speed and professionalism.
• Proactive Prospecting: Identify new commercial opportunities through outbound outreach, site visits, and relationship building.
• Strategic Quoting: Perform on-site or remote assessments to provide accurate quotes that balance competitiveness with profitability.
• Process Improvement: Suggest faster or better ways to handle sales scripts, client onboarding, and the quoting process.

Client Relations & Retention (Hard Work & Flexibility)

• Escalation Management: Handle «unusual» or difficult client requirements with a flexible and solution-oriented mindset.
• Quality Assurance: Conduct follow-up calls and satisfaction audits to ensure cleaning teams have met the promised standards.
• Account Growth: Identify opportunities for upselling additional services during routine client check-ins.
• Problem Solving: Actively address client concerns professionally and in a timely manner to ensure long-term retention.

Team Leadership & Operational Reliability

• Training & Development: Onboard and coach sales, CSR, and field staff on service standards, equipment capabilities, and safety protocols to ensure peak performance.
• Performance Accountability: Actively monitor team attendance, call quality, and communication channels (chat groups) to identify and resolve performance issues promptly.
• Real-Time Job Oversight: Track arrivals, progress updates, and completion protocols (check-ins/photo reports) to ensure zero «unknown status» jobs and immediate issue escalation.
• Operational Coverage: Maintain service continuity by personally stepping in to handle sales, calls, or field support during staffing gaps or urgent situations.
• Standard Compliance: Enforce strict adherence to reporting and documentation standards, ensuring all job records are complete and accurate before closure.
• Reporting & Coordination (Reliability)

• Data Integrity: Verify job recording in booking software and ensure invoicing accuracy with the accounting department.
• Operational Liaison: Communicate effectively with field operations/dispatch to ensure that what was sold is exactly what is being delivered on-site.
• Performance Tracking: Provide weekly reports to the VP of Operations on sales growth, lead status, and client feedback.

Scheduling & Dispatch Coordination

• Schedule jobs based on team availability, geography, and priority
• Coordinate and confirm scheduling with City Supervisors
• Assign jobs correctly in CRM with full scope and notes
• Adjust schedules in real-time based on operational changes

Quality Control & Job Completion

• Collect and review before/after photos from cleaners
• Upload photos, notes, and documentation into CRM
• Verify job completion against scope before closing
• Ensure all required records are complete and accurate