Scheduling Manager

Scheduling & Client Matching Manager

We are a premium residential cleaning company serving high-end clients across New York, Miami, Broward, and West Palm Beach. We are building a structured, high-performance operation where scheduling is a critical revenue driver.

Your mission: Ensure the right cleaner is assigned to the right client, schedules run efficiently, and no revenue opportunities are missed.

Working Hours

7:30 AM — 6:00 PM (Eastern Time). Full availability during working hours is required

• This is not passive scheduling — this is active operational control.
• You think ahead and prevent problems before they happen
• You react quickly when situations change
• You take full responsibility for every assignment
• You understand that every missed or delayed booking is lost revenue

Requirements

• Experience in operations, scheduling, dispatch, or logistics (preferred)
• Strong decision-making and organizational skills
• Ability to work under pressure and handle real-time changes
• High attention to detail
• Clear and direct communication

What will you do:

1. Assign cleaners based on:

• Client preferences and expectations
• Property type and service complexity
• Cleaner strengths, experience, and reliability
• Maintain consistency for recurring clients (same cleaner whenever possible)

2. Build efficient daily schedules (not just filling time slots)

• Optimize routes, timing, and cleaner utilization
• Minimize gaps, overlaps, and last-minute disruptions

3. Capture and execute same-day bookings whenever possible

4. Maintain an active pool of part-time and on-call cleaners

• Ensure backup coverage for peak demand and last-minute changes
• Quickly replace cancellations or no-shows
• Support scaling by maintaining workforce flexibility

5. Track cleaner performance and client feedback

• Identify strengths and weaknesses of each cleaner
• Adjust assignments to improve service quality and retention
• Communicate issues to operations/quality control when needed

How to measure your success:

• Same-day booking completion rate
• Response time to new requests (target: 5−10 minutes)
• Cleaner reliability (attendance, punctuality, consistency)
• Client satisfaction based on match quality
• Repeat rate with same cleaner
• Schedule efficiency (minimal gaps and conflicts)
• Rescheduling rate and recovery speed
• High performance is driven by speed, accuracy, and consistency.

Schedule

• Days off: 2 days per/week, working Saturdays

Compensation

• Base: $1,500−2000 month
• Performance bonus tied to operational KPIs (speed, reliability, execution)